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Coops3k's avatar
Coops3k
New Novice
21 days ago

How long does it take for EA to look at my ban appeal??

I got wrongly banned from Battlefield 6 on January 21st, I appealed and the automated response came through, I then submitted a new appeal and it has been stuck on "waiting for studio" ever since.

How long do EA take on answering my appeal? Season 2 approaches and I'm gonna miss out because of this ban that incorrectly detected me cheating when I've only won 1 match such Redsec began and my average kill count per match is 2-3. Hardly cheating am I? 

Please help!

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hey there. Normally, you get a response within a few days. If a week goes by and you haven't heard anything, go ahead and submit another dispute. Thanks!

  • Hi EA_Aljo, 

    Thanks for the reply however when I've submitted another dispute, it gets closed immediately as it is flagged as a duplicate.

    My original appeal is still marked as "waiting for studio".

    This is so frustrating! I've waited a month now! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Try opening a case with an advisor. Don't submit another dispute since that goes to ToS. Try these steps:

    1. Go to help.ea.com
    2. Type EA Account into the search field
    3. Select the EA account tile
    4. Click on See more topics
    5. Click on 'I need to update my EA account information'
    6. Hit the option for chat


    That should let you open a case with an advisor where you can ask them for an update.

  • I am unable to find the chat option.

    I can open up a chat window but it is an automated service that forces you to ask generic questions before leading you to a page on the EA Help site. 

    Even when I state in the chat window that I would like to speak with an advisor, it leads me to the appeals page.

    This is getting cumbersome!! And Season 2 is out now!!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 days ago

    You could try creating a case without being logged in. Otherwise, I don't have anything else to suggest, unfortunately. You'll just have to wait until there's a response to the dispute.

  • Krion84's avatar
    Krion84
    Rising Rookie
    14 days ago

    Yeah the appeal system is broken and unreliable and even if they reply to you your appeal will get denied from what ive experienced so good luck with that and keep us updated if you finally succeed with your appeal.

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