I Have been "Permanently Blocked" from accessing Battlefield 6

Hello people, Ive been happily grinding out battlefield 6 since launch enjoying every second of it , and this evening I go to hop on with my friend and I am greeted by this (On steam) 

I Received no email, no reason (Also nothing appears in my Penalty History) AND MOST IMPORTANTLY, before any of you comment "You shouldn't cheat then" I have literally never used any cheats or third party software in any multiplayer game in my entire life, would I honestly be writing a bloody forum post if I had been cheating.

BUT IT GETS WORSE, I have gone through the necessary channels to file a case for EA Support to look at , but when I finally finish describing my situation and submit my case I was met with this screen .

So, Not only have I spent £90 on a videogame (and took a week off work) that I LITERALLY CANNOT PLAY RIGHT NOW, but EA Support also doesn't want to let me submit a case. I have literally no idea why this could have happened, im sat here wondering if maybe I said something in game chat that was toxic or someone reported me for saying a curse word in chat but literally I have no idea why this is happening, and I know for a fact its happening to others too, I have tried to Tweet @EAhelp to see if perhaps an actual human being can see my situation but it appears not just yet.

If anyone is seeing this who can help please for the love of god save me , I yearn for the battlefield.