Forum Discussion

Newcomer

14 hours ago

In Game purchases with no access to the content

This is the second pack Ive purchased in game that didn't give me access to the contents of the pack (Toxin Patrol). I purchased the pack it was approved successfully, then removed from the in-game s...

missing content

playstation

EA_LunardustCat

Community Manager

11 hours ago

Sorry to hear about your experience. It sounds especially frustrating since you were able to get help with a similar purchase issue previously.

Could you provide a bit more detail about why the advisors said there was nothing they could do this time? For example, did they mention that the case needed to be escalated to the studio, or was there another reason given?