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ForceWP3's avatar
ForceWP3
New Novice
4 days ago

Indonesia - random disconnections in the middle of matches

EA_LunardustCat​ EA_Rtas​ 

So, in Asia, particularly in Indonesia, players are experiencing random disconnections in the middle of matches, regardless of which game mode they are playing.

Whether it is REDSEC, Casual, or Gauntlet, players are consistently being kicked back to the lobby in the middle of the match without any apparent reason. This issue has been happening for approximately three weeks.

How can this issue be fixed? Our internet connections and LAN connections are stable and working properly, so it does not appear to be a problem on our end. Please investigate whether there is an issue with the servers or connectivity in the Asian/Indonesian region.

1 Reply

  • Hi there,

    I’ve moved your reply into a new thread so we can see whether we can gather more information and reports from other players experiencing the same issue.

    In the meantime, could you please confirm whether you’ve already tried all the steps in our connection troubleshooting guide, including changing your DNS?

    This isn’t necessarily to suggest that there’s a problem with your internet connection. The connection between your device and our game servers isn’t direct, and there can be multiple points along the way. If we can identify a pattern, such as the issue affecting players using a specific Internet Service Provider, that information could be much more useful for narrowing down the cause.

    Thanks!

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