Forum Discussion
1 Reply
- EA_Salmon23 hours ago
Community Manager
Thanks for reaching out and for the detailed information. I'm sorry to hear you're running into that error on your PS5.
I recommend trying some basic connection troubleshooting steps, which can often clear up these kinds of issues.
- Power cycle your network: Unplug your modem and router for about 60 seconds, then plug them back in.
- Use a wired connection: If you are using Wi-Fi, try connecting your PS5 directly to your router with an Ethernet cable.
- Change DNS settings: You can try changing your PS5's DNS settings to a public DNS, like Google's (8.8.8.8 and 8.8.4.4).
We have a full guide with more detailed steps you can take to troubleshoot connection problems on PlayStation here:
Troubleshoot your connection to EA games
I hope this helps you get back into the game.