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17cluy09dbzx's avatar
17cluy09dbzx
Rising Newcomer
1 day ago

Is anyone else getting this on ps5? What can I do to fix this please help

 

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hi 17cluy09dbzx​loli8311​,

    Thanks for reaching out and for the detailed information. I'm sorry to hear you're running into that error on your PS5.

    I recommend trying some basic connection troubleshooting steps, which can often clear up these kinds of issues.

    • Power cycle your network: Unplug your modem and router for about 60 seconds, then plug them back in.
    • Use a wired connection: If you are using Wi-Fi, try connecting your PS5 directly to your router with an Ethernet cable.
    • Change DNS settings: You can try changing your PS5's DNS settings to a public DNS, like Google's (8.8.8.8 and 8.8.4.4).

    We have a full guide with more detailed steps you can take to troubleshoot connection problems on PlayStation here:

    Troubleshoot your connection to EA games

    I hope this helps you get back into the game.

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