Lost my Phantom edition content

Hello!

So my account got hacked a few months ago, and I got it back with the help of an EA advisor. However, about a month after getting my account back, I found out that my Phantom Edition content was missing and that I was unable to get my Battlefield Premium or redeem my Battle Pass.

I contacted Steam Support (because I bought the game on Steam), and all they said was that Steam couldn't do anything about it and that I needed to contact EA.

After contacting EA advisors a few times, all I got back was that they couldn't do much. However, today they told me that they had escalated my case/problem to higher-ups and to a team dedicated to these kinds of problems. They did not reassure me that the problem would be fixed, and they did not answer when I asked if I would be notified once my case was reviewed and a decision was made.

Has anyone else had a similar problem?