Lost Twitch Drops & Terrible Support Experience
Hello players and the development team (I really hope someone from the dev team reads this).
First of all - Twitch Drops
Back in August, during the Battlefield 6 Open Beta, I earned all the Battlefield 6 Open Beta Twitch Drops.
I did everything that was required:
- Linked my Twitch account to my EA account.
- Opened my Twitch inventory.
- Claimed the rewards.
Then, on October 10, I earned all the Battlefield 6 Launch Twitch Drops, and once again:
- Opened my Twitch inventory.
- Claimed the rewards.
After that, I launched the game - but none of the rewards appeared. I saw a forum post saying that the developers were aware of the issue and were working on it, so I waited.
Later, however, I noticed something strange: my EA account showed no connection to Twitch, even though on my Twitch account, it clearly shows that my EA account has been linked for 3 months (see the screenshot - the text in Russian says: “Connected 3 months ago”).
On October 22, I contacted support. They fixed the linking issue and told me to reconnect my Twitch account to EA, which I did.
But of course, my Twitch Drops never appeared - because I had already claimed them earlier, when EA’s system didn’t recognize the Twitch connection, even though the accounts were actually linked.
Secondly - the Support Experience
I tried to resolve the missing Twitch Drops issue through EA Support, but that was a completely frustrating experience.
Not only does the chat use automatic translation, making it difficult to understand what the support agent actually means, but I was also told that it was my fault - that my accounts weren’t linked properly.
As I’ve already explained (and can prove with a screenshot), I linked my Twitch and EA accounts back in August, and again, the screenshot clearly says: “Connected 3 months ago.”
Yes, maybe I care too much about these rewards - they’re not even that special - but as someone who played 60 hours during the beta and already over 90 hours since launch, and who watched the streams specifically to earn Twitch Drops, I just want to receive what I rightfully earned.
