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ElonBez0s's avatar
ElonBez0s
Seasoned Newcomer
1 day ago

Matchmaking Penalty - unable to reconnect

When I load into the plane and right before the match starts, I get disconnected from the server for "inactivity." 

When I reboot my app on Xbox Series X, it gives me an option to reconnect. I press the reconnect button - it does not reconnect me to the game and assesses me with an abandon + penalty. 

This same issue has occured 3-4 times since the update on Tuesday and now I've reached the 2-Hour penalty. 

I'm sure this will happen again and want to prevent accruing the penalty. 

Mods/support - I need immediate help with this please.

7 Replies

  • Crysasos's avatar
    Crysasos
    Rising Rookie
    1 day ago

    Same exact thing has happened to me a few times the most recent gave me a 4 hour penalty

  • Crysasos's avatar
    Crysasos
    Rising Rookie
    1 day ago

    I have also tried submitting tickets for this and nothing is getting through to them. If a dev is seeing this I also need immediate help this is outrageous. 

  • ElonBez0s's avatar
    ElonBez0s
    Seasoned Newcomer
    22 hours ago

    Bumping this up as this needs a resolution fast - any follow up?

  • I've had nothing. But due to this I have no gone down a rank as well. 

  • Actually just got a new penalty time. It's 12 hours. 

     

  • It's like they want to loose their entire player base. This is absolutely outrageous

  • ElonBez0s's avatar
    ElonBez0s
    Seasoned Newcomer
    21 hours ago

    Wow, that’s nuts. I’m sure I’ll get the same penalty today too.

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