I have dealt with your AI support countless countless times on this matter. S1 finished MONTHS ago and I have already completed S2.
Your customer service and support has just as much access and ability as you too. Which is zero ability to assist or help. They too just **bleep** you off by wasting a crap ton of your time to end with, we do not have the tools to help as well. EA is completely useless as such a big company with zero support. If they actually pay people for these placebo jobs without any actually abilities or powers, they are certainly just wasting their money as they literally are just wasting their customers time without ever providing results or a positive experience.
And I filed well over a dozen tickets on this matter already, you completely ignore. It goes through the same script, asks me the same questions, i provide the same proof and the same solution. The AI assistant, too just like you says they have no ability to help and file a ticket. Then eventually you get an email saying your case and ticket is closed without any results....
UNACCEPTABLE!!!