Forum Discussion

Seantastic2004

New Rookie

28 days ago

Missing 5.11 Tactical skin after redeeming code on EA website.

Is anyone else missing their 5.11 Tactical Engineer skin for NATO? I have my code in my email as proof, and I even redeemed it to the account associated with it, and I still don't have it.

missing content

EA_Pulsar

Community Manager

27 days ago

Thanks for flagging this — sometimes unlocks take a little while to appear. Restarting the game could also be a good idea.

We’ve passed the details to the team so they can double-check that rewards are granted correctly after code redemption. Thanks again for your the reports!

Seantastic2004

New Rookie

24 days ago

Hi Pulsar, I wanted to follow up on this. I've restarted my game countless times, and I redeemed the code received 5.11 weeks ago and redeemed it via the EA website. I play mainly on Xboxox and it's linked to my Xbox account. Is this issue still being investigated by the team? I wanna make sure I get the item I paid for its been frustrating, if you can follow up on this reply. It's irritating mainly because I don't know what else to do, and the support system hasn't been too helpful.