Permanently banned for gameplay enchantments

I received this message above after finishing my game of domination yesterday , I’m not quite sure what gameplay enchantments I have done that break the TOS as I don’t use cheats or any software I have faceit anti cheat permanently running on my pc , I’m hoping I can get this resolved as I love playing the battlefield franchise :( my appeal is pending but can take up to 30 days , live chat doesn’t exist in uk anymore is there anywhere else I can make contact to resolve this quicker