PS5 Not Connected to PSN error
Since the new update I struggle to complete a full game on Battlefield 6. I've been playing mostly Breakthrough. It has coincided with a new fibre Internet connection I now have but the connection to...
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Hi thanks for responding, I'm not having issues with anything else that's using the new connection, TVs etc, I've carried out speed tests etc and I can tell by the quality of the TV resolution using HDR streams etc that there is no degrading or dropping of connection. I really don't see how a new connection could be saying I'm not connected to PlayStation Network.
EA_Aljo
Community Manager
Community ManagerI still recommend you contact your ISP since this began when you switched connections. Otherwise, we'll keep monitoring for any issues.
Hi, okay thanks for responding again. Just an update. I tried to play Battlefield 6 on the PS5 using my mobile hotspot and instead of the PSN connection error message I now get a message saying no connection to EA servers after again about 10 minutes of play.
- EA_Aljo
That's not a surprise when on a mobile hotspot. The connection will be pretty weak. Unfortunately, I don't have anything else to suggest. Please contact your ISP to see if they can help.
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