PS5 purchased GOYT bundle, can’t access multiplayer modes.

Hi there,

Sorry to hear you’re unable to access the multiplayer modes after purchasing the Game of the Year Edition.

Since the error shows Purchase Failed, could you first contact PlayStation Support and confirm that the transaction was successfully completed on their side?

If the purchase has been confirmed, please also try restoring your licenses on PS5:

Settings > Users and Accounts > Other > Restore Licenses

I’d also recommend restarting the console afterward and checking the game again.

If PlayStation confirms the purchase was successful and restoring the licenses doesn’t help, please reply with:

• Gamertag
• Purchase date

Thanks for your patience.