Unjust Permanent Ban: Automated Support is Ignoring False Positive Logs

Hello everyone. I am writing this out of deep frustration. On September 16, 2026, I received a permanent ban in Battlefield 6 for alleged "gameplay improvements."

I am a strictly casual player. I played about 7 matches that week just to have fun with my friends. I have absolutely no history of, or interest in, cheating. It makes no logical sense for me to risk my entire account for nothing.

I am certain this is a False Positive. The Anti-Cheat system clearly flagged a harmless background process on my PC, most likely the Xbox Game Bar overlay. It is incredibly discouraging that a standard background application can trigger a permanent ban.

The most frustrating part is the EA Support loop. I appealed twice, explicitly requesting a human to analyze the raw logs and check the exact name of the process that triggered the alarm. Instead, I received generic, automated replies rejecting my appeals. My technical explanation was completely ignored, and it feels like the automated system just closed the door on a loyal customer without actually investigating the evidence.

EA_Rtas​ or any other Community Manager, I kindly ask for your help to escalate this to a real Anti-Cheat specialist. I have nothing to hide. I just need a human to check the raw logs, see the exact process name, and revert this unfair ban so I can go back to playing with my friends.