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walky1707's avatar
walky1707
Seasoned Newcomer
3 days ago

Request for Manual Log Review regarding Account Suspension

Dear Support Team,

I am writing to formally request a manual review of a permanent suspension placed on my Battlefield 6 account. I submitted an initial appeal through my penalty history three months ago but have only received an automated response thus far.

I understand that the anti-cheat system flagged my account, and I want to provide complete transparency regarding the incident. At the time the ban was issued, I had inadvertently left third-party software intended for an entirely different game (Counter-Strike 2) running in the background while launching Battlefield 6.

While I recognize that running background modifications can trigger automated anti-cheat flags, I can assure you that this software was not designed for, nor did it interact with or inject into, the Battlefield 6 client. I strictly adhere to the Terms of Service within Battlefield 6 and have never utilized any exploits, cheats, or unfair advantages in your game.

I respectfully request that a support specialist manually review the anti-cheat telemetry and logs associated with my account. The logs should verify the specific signature of the background process detected and definitively confirm that it was not interacting with Battlefield 6.

Thank you for your time, diligence, and commitment to the integrity of the game. I look forward to your review of this matter.

Sincerely,

Jakub

2 Replies

  • walky1707's avatar
    walky1707
    Seasoned Newcomer
    3 days ago

    I appreciate your response. However, it has now been three months since my appeal was submitted, and I have yet to receive an update

    Could you please confirm the current status of my case and provide an estimated timeline for a resolution? Additionally, please let me know if there are any steps I can take to help expedite the review.

    Case Number: #250840727

    Thank you for your time and assistance.

    Best regards,

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey walky1707​​, 

    Thank you for taking the time to describe the situation!

    This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums, so continuing to create an appeal as you have is the right way forward. 

    As long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal. From there, a human advisor within the Terms of Service team will be able to take another look. This review is not automated, though the team does use templated responses for consistency purposes. 

    In the meantime, you can keep an eye on the status of the appeal on your case history page. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it. 

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