Forum Discussion

New Rookie

Re: Missing 5.11 Tactical skin after redeeming code on EA website.

Hello. I did purchase items from 5.11 after seeing the skin promo, and I did get the code from 5.11 to redeem, and I followed their instructions at the link provided. It said confirmed. But I cannot use the skin. I see it in the skin list for support but it is unavailable to me to use. I tried redeeming the code again but it says it has been used. I am unable to contact EA support by email for this as the chatbot told me EA advisors cannot help with this.

Thanks.

10 Replies

Medic-of-Israel
Seasoned Newcomer
1 month ago
It's the engineer one first, the other ones come out later like the 24th or something.
Dav1d-Actual
New Rookie
1 month ago
Same issue. I’m told it takes 24-48 hours but its been longer than that.
ProudEthan
Seasoned Novice
1 month ago
I was told to wait for 24-72 hours... I cannot believe we have to deal with this type of bs in 2026
M_Serry
New Novice
1 month ago
The same issue , also I wonder is it going to make any difference if I'm using PC or PS5 ? Is it going to show on both systems?
Darthdaddiuss
Seasoned Novice
1 month ago
Been over 10 days since I redeemed
Seantastic2004
New Rookie
1 month ago
Ive waited over 3 weeks to use this skin but it still isnt showing up and i wanna make sure i get what i paid for.
MrSquished
New Rookie
1 month ago
It was supposed to become available with the drop of season 2, so on the 17th, but mine is still not available. 5 days after the season dropped
Seantastic2004
New Rookie
1 month ago
As long as you have both platforms linked to the ea account you redeemed the code under
Seantastic2004
New Rookie
1 month ago
been since early janurary for me. I feel your pain i want the skin!!! 💔
867c7e39302dcdd4
Rising Newcomer
1 month ago
The code is for the Engineer skin. The other three skins (Assault, Support, and Recon) are now available for purchase as a bundle for 1,600 BFC in the BF6 store..