I was able to play one game on launch day. I updated my profile name waiting to group up with friends and have been receiving the unknown error with the same error code any time I try to play after it shows the server queue.
Tried uninstalling reinstalling and any other suggestions to fix issue. My downloaded EA data has status reason "BANNED_ACCOUNT_TAKEOVER" but when finally got through to EA support they show no bans or penalties or any issues with my account.
Spent most of Friday night and Saturday trying to get an answer or solution through EA support but they were not able to provide any reason or way to fix issue. The closest reason they found was the following.
"The error code 1:86001S:51009S likely indicates a failed account authentication handshake between the EA app and the game, often related to an improperly linked or misidentified EA account. This can happen even after reinstalling because the core account data is stored on EA's servers, no on your PC."
They said the only thing I could do is wait a while and see if it works later but with no timeline and not seeing this issue as a listed known issue being worked on that's frustrating having no idea if or when this will get fixed.
Same here. Played on launch day only to get the same error ever since. Live chat claims is a bug they are working on, but it’s happening with a lot of EA games. They said it wasn’t account related even though I find it highly unlikely.
