This error is caused by your account having two separate EA IDs which is not something that should be possible but I can promise you that if you were able to put into a ticket, you're wasting your time. EA support literally does not grasp what the issue is and I tried to argue with them for over 5 hours last night. Basically for example if I go on the EA desktop app and go to my profile, it will not show my correct EA ID instead of my current one but by changing my "Nickname" on that profile to the correct ID it would overwrite the nickname and fix my profile to have the correct name. This issue would happen to me with Battlefield 2042 and that was how I would fix it.
However, now I'm in the same situation as you as I own the game on steam and this is not an option to fix the game. No matter how many tickets you put in support doesn't understand what the issue is and our games are basically bricked unless you can convince them to fix this issue on your account. The error we're getting is an account authentication error caused by ID mismatch and you literally cannot fix it on your end with the Steam copy of the game without starting over.
I've tried unlinking and relinking to the same account but it did not fix the issue. Linking to a brand new account should 100% fix the problem but you're going to probably lose all of your game progress that you made on the first day.
Great shout on this! Sent me off on a hunt looking into EA ID's and how they're associated to your account... Horrific findings 😅
Support team seemed interested in what I found, but was unable to escalate the matter (straight-forward answers all the way through, but dodged my questions regarding internal policies preventing them from escalating technical problems)
I spent yesterday doing the same thing, researching how ID'S work. At least someone on another thread got confirmation 13 hours ago that its an issue with EAs authentication and they are aware of it but that's all we got.
Yeah, it's pretty shocking.
I've been aggressively trying to tackle this issue for the past few days spending close to 10-hours in various streams of EA tech support channels, and I think I'm getting close to finding the cause.
My current theory is that after logging into Battlefield 6 on launch day (which would have used my account credentials to generate an authentication token), I changed my account details. Which was fine while my authentication token was valid.
Once that token expired however (potentially 24 hours later), Battlefield 6 was no longer able to create a valid authentication token which is leading to the error you're seeing.
You might ask "But why is it not using my current account credentials to generate the auth-token?"
I dug deeper, and found that multiple iterations of my EA ID were able to log into my account using my current password.
I suspect this is a back-end bug that could be causing all kinds of authentication troubles internally.
Unfortunately, EA doesn't seem to want to take this legitimate cyber-security risk seriously... So here we are. Public forums.
Check out the forum post below:
https://forums.ea.com/discussions/ea-app-technical-issues-en/security-vulnerability---multiple-ea-ids/12763070
