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TheAgonistxXx's avatar
TheAgonistxXx
New Scout
18 days ago
Solved

Steam - Unknown Error 1:86001S:51009S:11468332130:1073807360Q

Anyone have any updates on this? I played all day on launch with no errors and as of this morning I have been seeing this nonstop upon getting past the queue. Have tried pretty much every suggestion ...
login issue
pc
steam
  • EA_Aljo's avatar
    EA_Aljo
    7 hours ago

    Hello, everyone. I understand this is a very frustrating issue many of you are dealing with. I'll do what I can to help. Thanks so much for being patient and trying to help others troubleshoot.

    First, please make sure you go through all the steps in this article:

    If that doesn't help, gather a DXDiag and attach it to a response.

    We'll get these details passed on to the Battlefield team for review. Thanks!

    ***ACCEPTING AS A SOLUTION FOR BETTER VISIBILITY. THIS ISSUE IS NOT RESOLVED***

Bon3zzTV's avatar
Bon3zzTV
Rising Traveler
18 days ago

This error is caused by your account having two separate EA IDs which is not something that should be possible but I can promise you that if you were able to put into a ticket, you're wasting your time. EA support literally does not grasp what the issue is and I tried to argue with them for over 5 hours last night. Basically for example if I go on the EA desktop app and go to my profile, it will not show my correct EA ID instead of my current one but by changing my "Nickname" on that profile to the correct ID it would overwrite the nickname and fix my profile to have the correct name. This issue would happen to me with Battlefield 2042 and that was how I would fix it.

However, now I'm in the same situation as you as I own the game on steam and this is not an option to fix the game. No matter how many tickets you put in support doesn't understand what the issue is and our games are basically bricked unless you can convince them to fix this issue on your account. The error we're getting is an account authentication error caused by ID mismatch and you literally cannot fix it on your end with the Steam copy of the game without starting over.

I've tried unlinking and relinking to the same account but it did not fix the issue. Linking to a brand new account should 100% fix the problem but you're going to probably lose all of your game progress that you made on the first day. 

CaptCanberra's avatar
CaptCanberra
Seasoned Rookie
15 days ago

Great shout on this! Sent me off on a hunt looking into EA ID's and how they're associated to your account... Horrific findings 😅

Support team seemed interested in what I found, but was unable to escalate the matter (straight-forward answers all the way through, but dodged my questions regarding internal policies preventing them from escalating technical problems) 

  • Mylittleprony's avatar
    Mylittleprony
    Seasoned Traveler
    15 days ago

    I spent yesterday doing the same thing, researching how ID'S work. At least someone on another thread got confirmation 13 hours ago that its an issue with EAs authentication and they are aware of it but that's all we got.

    • CaptCanberra's avatar
      CaptCanberra
      Seasoned Rookie
      15 days ago

      Yeah, it's pretty shocking.
      I've been aggressively trying to tackle this issue for the past few days spending close to 10-hours in various streams of EA tech support channels, and I think I'm getting close to finding the cause. 

      My current theory is that after logging into Battlefield 6 on launch day (which would have used my account credentials to generate an authentication token), I changed my account details. Which was fine while my authentication token was valid.

      Once that token expired however (potentially 24 hours later), Battlefield 6 was no longer able to create a valid authentication token which is leading to the error you're seeing. 

      You might ask "But why is it not using my current account credentials to generate the auth-token?"

      I dug deeper, and found that multiple iterations of my EA ID were able to log into my account using my current password.
      I suspect this is a back-end bug that could be causing all kinds of authentication troubles internally.

      Unfortunately, EA doesn't seem to want to take this legitimate cyber-security risk seriously... So here we are. Public forums. 

      Check out the forum post below:
      https://forums.ea.com/discussions/ea-app-technical-issues-en/security-vulnerability---multiple-ea-ids/12763070

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