I was able to play one game on launch day. I updated my profile name waiting to group up with friends and have been receiving the unknown error with the same error code any time I try to play after it shows the server queue.
Tried uninstalling reinstalling and any other suggestions to fix issue. My downloaded EA data has status reason "BANNED_ACCOUNT_TAKEOVER" but when finally got through to EA support they show no bans or penalties or any issues with my account.
Spent most of Friday night and Saturday trying to get an answer or solution through EA support but they were not able to provide any reason or way to fix issue. The closest reason they found was the following.
"The error code 1:86001S:51009S likely indicates a failed account authentication handshake between the EA app and the game, often related to an improperly linked or misidentified EA account. This can happen even after reinstalling because the core account data is stored on EA's servers, no on your PC."
They said the only thing I could do is wait a while and see if it works later but with no timeline and not seeing this issue as a listed known issue being worked on that's frustrating having no idea if or when this will get fixed.
I as well had this issue. I also have issue with my ps5 and the game freezing and crashing. So I figured I would us my pc and still be able to use my ea that I use on my ps5. But then I got that restrictive msg. So I saw on this a guy uninstalled the game off ea app and tried it with steam and worked for him. So 2nd time downloading the game and it worked for me. I just had to link steam to my ea account. I found the game loads way faster in steam as well. Now if only they could fix the issue with the ps5. I paid for the full game and can't play it.
