Re: Tier skips not working

Hello Community Managers,

I am writing to report a serious issue with the in-game storefront regarding how Battle Pass Tier Skips interact with the Season 3 Prestige Path, and a subsequent failure by EA Help to resolve a clear transaction error. The store currently allows a loophole that lets players buy useless items and voids the excess value without warning.

WHAT HAPPENED:

Today, I was working to finish up the main Battle Pass and had exactly 12 Tiers left. To help finish it off, I purchased a 10-tier skip bundle for 750 Battlefield Coins.

The system only applied 2 tiers to finish out the standard pass, which unlocked the Prestige Path. The remaining 8 skips vanished, and the Prestige tiers did not advance. Confused as to why the skips didn't fully register, and assuming it was a visual glitch, I went back into the store and purchased another 10-tier skip bundle for an additional 750 coins.

These also did absolutely nothing, and my Prestige Path remained completely unaffected.

In total, I spent 1,500 coins for 20 purchased tier skips, but only received 2 tiers of actual value. 18 paid-for skips were completely deleted into a digital void.

EA HELP RESPONSE:

I contacted EA Help chat to resolve this, and the support team told me they couldn’t do anything for me because "all purchases are final." They stated that Tier Skips cannot be used on the "Prestige" tiers and that they do not carry over to Season 4 tomorrow. Effectively, I was told I am just out of luck.

THE CORE ISSUE AND UI FLAW:

Nowhere in the store UI or the immediate text where these skips are purchased does it explicitly warn players that skips are hard-capped and cannot be used on the Prestige Path. Furthermore, the storefront fails to dynamically block or gray-out the purchase once a player hits that threshold. Allowing a player to buy consecutive 10-tier bundles when the backend is hard-coded to reject them is fundamentally broken. DICE needs to fix the UI and storefront immediately to prevent players from being trapped by this.

REQUESTED RESOLUTION:

I am a dedicated player, but losing 1,500 coins due to an interface oversight is incredibly unfair. I am asking a Community Manager to look into my account and provide a fair resolution:

Manually credit the 1,500 BFC back to my account (or a prorated amount for the 18 missing skips).

Alternatively, roll over the 18 unused, paid-for skips to my Season 4 Battle Pass when it launches tomorrow.

Thank you for your time, and I appreciate your help in making this right.

Platform: PC/PS5

EA ID / Gamertag: Kodiak1986