Unfair banned
Dear EA Support Team,
I am writing to formally appeal the recent ban on my Battlefield account. I strongly believe this penalty is a false positive triggered by a technical conflict between the EA Anti-Cheat system and an incomplete BIOS/Secure Boot configuration on my PC.
Prior to the issue, I was adjusting my motherboard settings to comply with the game's security requirements. However, the Secure Boot configuration was not fully completed or correctly registered by the system. Despite this incomplete setup, the game allowed me to launch and enter the application.
Directly after entering the game under these conditions, my account was penalized. This ban is entirely an automated technical error. The EA Anti-Cheat system misinterpreted the incomplete firmware state and the sudden hardware/BIOS changes as unauthorized software or suspicious activity, which is completely incorrect.
I have never utilized any third-party software, hacks, macros, or cheats of any kind. I am a legitimate player who simply fell victim to a strict anti-cheat trigger caused by a bad synchronization with my motherboard's security settings.
I kindly request a human representative from the Terms of Service team to review my case, match logs, and the automated trigger report. You will find zero evidence of malicious software or unfair advantages.
Thank you for your time, understanding, and for helping me resolve this technical misunderstanding so I can return to the game.
Best regards
Hey Ex1qu1o,
Thanks for taking the time to explain the situation and what preceded the account action.
Unfortunately, we're unable to make any changes or discuss account details here on the forums, and can't support or escalate appeals. If you feel that the account action was placed in error, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. Please note that each review is done manually and by a human advisor, not an automated system.
Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!
