Versatile Soldier Skin still missing after 5 months

After some very rude EA support 'helpers' I am forced to write this.

As you can see I received the Versatile Soldier Skin over 5 months ago, by gifting a subscription.

I have the receipts and this is showing in my Twitch inventory:

But it STILL hasn't shown up in-game.

All other drops have, except this one. 

It's very annoying as I paid actual money for this one and EA support just lies about contacting the team and writing back within 5 seconds that they can't help lol.