WinMTR shows packet loss on Zayo network

Question

I'd prefer not to provide the logs directly on this forum, but when I do a traceroute to easo.ea.com, I get packet loss on the second hop into the Zayo network. My ping also triples (~55-65ms) compared to other servers (~16-20ms) I've tested in the Dallas area. I tried contacting Zayo directly, but they told me they can't assist me since I'm not a Zayo customer.

Is there a contact email where I can send the trace logs and WinMTR tests I've done showing this issue is with your Dallas Service Center connection?

xxtimberwolfxx · Answer

I saw this request for information on another post, so thought I'd update mine to include this information:

EA ID: xXTimberwolfXx
Steam ID: N/A
Platform: PC
Which console generation do you have? N/A
What is your Gamertag/PSN ID? N/A
Date/time issue occurred? In every game
What type of issue do you have? High latency and packet loss (50-60ms to a local area where other servers give 16-20ms)
Summarize your bug: High latency and packet loss (Have WinMTR tests showing which routers are causing the issue ae7.cr1.dfw1.us.zip.zayo.com and ae14.cr1.iad21.us.zip.zayo.com)
In which mode and or map has this happened? All modes, all maps
ISP name: Cox Communications
Your Current Region: North America (Oklahoma connecting to Texas Server Node easo.ea.com (ssx.gos.ea.com))

Here are all of the tests I ran showing these issues and where they occur and other tests showing what my ping to servers in the same area are.

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WinMTR shows packet loss on Zayo network

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