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Anonymous's avatar
Anonymous
10 years ago
Solved

ACCOUNT HACKED HELP ASAP

Hello! 

Iam in need for assistance asap! I do think my account got hacked somehow and I cant login via my e-mail now. When I send an reset email it says the e-mail adress has been changed to another e-mail that I do not recognize at all. And when I click the "If you have not changed your e-mail adress click this link" it doesnt work...just get this: 

Oops!!

The page you are trying to access is not available.

This is typically due to an incorrect URL or old content.

Die Seite, die Sie zugreifen wollen, ist nicht verfügbar.

Dies ist in der Regel durch eine falsche URL oder eine alte Inhalt

На странице, которую Вы пытаетесь получить доступ, не имеется.

Это, как правило, из-за ошибочного или URL старого содержания.

La page que vous tentez d'accéder n'est pas disponible.

C'est généralement dû à une URL incorrecte ou d'un ancien contenu.

 

 

SO, please anyone in EA..Help me... Iam from sweden so I cant call anyone until monday at noon since they only have thier phone lines open from 12-21 Monday - Friday. Iam desperate for HELP.

battlefield 4
  • VoyAMatarloDxD's avatar
    VoyAMatarloDxD
    10 years ago

    @smakrikt hi 🙂 create a new EA account and tell him that you have hacked the old account and If you think your account has been hacked or disabled contact EA support: https://help.ea.com/en/

    If this was helpful and solved your issue, please press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

3 Replies

  • VoyAMatarloDxD's avatar
    VoyAMatarloDxD
    10 years ago

    @smakrikt hi 🙂 create a new EA account and tell him that you have hacked the old account and If you think your account has been hacked or disabled contact EA support: https://help.ea.com/en/

    If this was helpful and solved your issue, please press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

  • 2042isNotBF's avatar
    2042isNotBF
    10 years ago

    @smakrikt , To add to this...

    For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

    Contact a games adviser at any time using this following link EA Help - Contact Us

    Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

    Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**




    Click the following link and log in: https://help.ea.com/en/







    Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.







    On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.







    If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.







    Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.







    You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

    Read this to make sure it never happens again:
    https://help.ea.com/article/how-to-maintain-account-security

    Make sure you do this to keep your account safe ...Enable Login verification:
    http://help.ea.com/en/article/origin-login-verification-information/

    How to stay safe online:
    http://help.ea.com/ca/article/how-to-stay-safe-online/

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