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Gorgoth0's avatar
Gorgoth0
New Rookie
1 year ago

Battlefield 1 Can't Go Online?

Hey there,

I have over 500 hours in BF1, and hadn't played it in a year or so, and got the urge to play the other day. I boot it up, and lo and behold, and told I can't connect to EA Online- the main menu has a "Go Online" button, which I hit, it says connecting, and then the main menu refreshes, still not connected. Interestingly, I am able to play all the other Battlefield games without issue- 3, 4, and V all boot up just fine, connect to EA Online, and let me play. Help!

I've done literally everything I can think of trying to fix this; here's a list:

Rebooted PC
Ran EA app as admin

Ran BF1 as admin

Made sure BF1 isn't being blocked by Windows Defender

Made sure file directory isn't being blocked by controlled folder access

Reinstalled game

Reinstalled EA app

Cleared EA app cache

Verified game files

Reset Windows network settings

Flushed DNS

Changed DNS

Forwarded relevant BF1 ports

Confirmed I don't have an account ban

Honestly I suspect I'm even forgetting some other things I've tried, but nothing has helped. I was able to chat with EA support twice, and they were not helpful, and now I see they've marked my cases as "Fixed" while obviously that isn't the case, despite assuring me that I'd be hearing back from them with escalated help. What's even more upsetting is now it seems the chat option I used in the first place to open the cases is gone?

Do I just have no recourse here? That seems insane, but then again, as far as I can tell, EA no longer has actual support?

Any ideas for things that might fix this and let me play BF1 again? Help!

Thanks!

battlefield 1

19 Replies

  • mavrick6767's avatar
    mavrick6767
    Seasoned Newcomer
    9 months ago

    Did you fix this cause i've had the same problem for a while now? Tried all of the above as well from a different pc and laptop

  • NStunner's avatar
    NStunner
    New Novice
    9 months ago

    Like you, I wanted to play bf1 after many years. I can't open the game for 2 days. A short loading screen appears and then it returns to the EA launcher page. I tried your solutions, but I couldn't figure it out.

  • OskooI_007's avatar
    OskooI_007
    Legend
    9 months ago

    Try moving the Battlefield 1 folder out of Documents folder. That well reset the game settings to default.

  • NStunner's avatar
    NStunner
    New Novice
    8 months ago

    I solved my problem in a very stupid way. The solution was to delete the asus gamefirst program.

  • NStunner's avatar
    NStunner
    New Novice
    8 months ago

    I solved my problem in a very stupid way. The solution was to delete the asus gamefirst program.

     

  • soheib5566's avatar
    soheib5566
    Seasoned Newcomer
    8 months ago

    i have the same problem too i don't know where is the problem i tried battlefield V and worked well

  • WeStKa's avatar
    WeStKa
    Rising Novice
    8 months ago

    Same issue BF1 and I dont have any of ASUS installed

  • Gorgoth0's avatar
    Gorgoth0
    New Rookie
    5 months ago

    Well, EA so far has been less than helpless, BUT, I believe I'm getting closer to the answer.

    After spending almost a year on and off trying to run this issue down, I had a strange thought that maybe the issue wasn't with my network or hardware or installation, but my account. I had my brother sign into his EA account on my PC, same hardware, installation, network, and wouldn't you know it? It instantly connected and works just fine.

    So, the only thing I can think, is that EA has effectively banned my account from playing BF1. I am not sure why this would be, as I have never cheated, and furthermore, the EA "Penalty History" for my account (https://help.ea.com/en/help-tools/penalty-history/) is completely blank, so I guess they've effectively shadow banned me from BF1.

    This doesn't really help me much in terms of being able to play the game again, as now it feels entirely in their court, but I have once again opened a support case, now armed with this knowledge, so hopefully I get a response this time, ideally with some answers and maybe, if I'm very lucky, a resolution.

    I'll update this thread regardless of what comes next, for posterity. I will be royally pissed if EA isn't interested in helping, and I lose my 454 hour account and am forced to create a new EA account and buy the game for the third time (yeah, I also bought it again on Steam on sale at some point, in the futile hope that might fix it,) just to play it again.

    Wish me luck!

  • Gorgoth0's avatar
    Gorgoth0
    New Rookie
    5 months ago

    No, but I did figure out part of the issue- see my latest update on the thread.

  • OskooI_007's avatar
    OskooI_007
    Legend
    5 months ago

    Gorgoth0​ You said two copies of BF1 were purchased. Where both copies bought on Steam store? Or was one of the copies purchased on EA app store?

    I'm wondering if Steam DRM is causing issues?

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