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_TriStanSmythe_'s avatar
6 years ago

Battlefield 1 gives an error message "AMD driver 0.0.0. detected"

Good day / Evening

I have recently purchased a Gigabyte Radeon RX570 4GB Graphics card to upgrade my system. I have a MSI A320M PRO-VD PLUS Motherboard, with a Ryzen 3 2200G processor with Vega integrated graphics. Before Installation of the new discrete GPU, I had to totally wipe my system of all AMD graphics drivers, otherwise my PC would not boot up into Windows 10. The PC would boot up past the BIOS screen, and then windows would give me a "Windows ran into an error" blue screen message. I was told on various software/hardware forums that the Integrated Vega graphics drivers was trying to run off of the Radeon RX570 graphics card, and that is what caused this crash. (The adapter cable was plugged into the GPU during this) So now I can run my PC with the Discrete GPU as my primary adapter and I have updated the drivers to the latest 19.8.2 driver, but now some games like Battlefield 1 and Star Wars Battlefront 2 won't start up and gives a message "AMD driver 0.0.0. detected , please update to the latest drivers." I think these games are still trying to find and run off of the Vega Integrated graphics. When I go into device manager and go to Display Adapters, I can see both the Radeon RX 570 and the Vega integrated graphics, but the Vega graphics has an exclamation icon underneath it. Under properties, it says , Windows has stopped this device because it has a problem. I cannot disable the IGP manually from BIOS or device manager either. I have read that APU's are supposed to automatically switch off when the board detects a newly installed Discrete GPU. But it seems in this case that it's still activated somehow.

Please, any help will be greatly appreciated!

Specs Motherboard - MSI A320M PRO VD PLUS

CPU - Ryzen 3 2200g processor with Vega Graphics

GPU - Radeon RX570 4GB

RAM - 8GB 2666Mhz Gaming

PSU - 500W Antec

OS - Windows 10 64bit

7 Replies

  • _TriStanSmythe_'s avatar
    _TriStanSmythe_
    6 years ago

    Good day/evening @iluminatethesky 

    Thank you for the reply and the suggestions. 

    I already have done multiple clean reinstalls of my Radeon AMD graphics drivers, but still to no avail. 

    After the clean driver reinstalls, using the DDU uninstaller, I went and cleared the Origin Cache as show by the supported link and restarted the PC, but I still get same "AMD driver 0.0.0. detected" error message, even when running it as admin.

    Before buying the Radeon RX570 4GB graphics card, I used the Integrated Vega 8 Graphics supplied by my Ryzen 3 2200g processor, and played Battlefield 1 fine with it. 

    But now when using the new discrete GPU as the primary adapter, it seem as if the game is still trying to find the integrated graphics. 

    I have tried switching the integrated graphics off, but my Motherboard, the MSI A320M PRO-VD PLUS, does not supply that option in BIOS 

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    6 years ago

    Hey @_TriStanSmythe_,

    You're very welcome 🙂 Sorry for the late reply.

    Have you tried this? This is specifically for AMD GPUs:

    http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

    Then in device manager, select the default graphics adapter driver and check for updates. This will update the legacy driver for the GPU. 

    Once done, install the latest AMD driver and try again.

    Let us know if this helps.

    Thanks 🙂

    - iluminate

  • _TriStanSmythe_'s avatar
    _TriStanSmythe_
    6 years ago

    Good day @iluminatethesky 

    No problem, thank you for the reply. 

    I have now, instead of the DDU uninstaller utility, tried the AMD Clean install utility from the link provided. 

    All AMD drivers were wiped. After I rebooted the PC, I went to device manager and selected the Microsoft Basic Display Adapter that did not have the exclamation mark underneath it, and prompted to update the drivers. (I was connected to an internet network)

    When selecting to automatically search for an update, I only received a message that the latest drivers for the device were already installed, and it wouldn't go further from there. 

    So I manually reinstalled the latest AMD Driver. 19.8.2 Adrenalin. 

    This specific driver is the newest for the discrete graphics card and the integrated graphics. 

    Unfortunately, it still gives the same error.

    After the update I went to device manager again and I could see both the Radeon Vega integrated graphics and the Radeon RX570 series, but underneath the integrated graphics, there is an exclamation icon.

    When viewing the properties, it says that windows had to shut off the device because of a problem. (error 43)

    Disabling the Integrared graphics in device manager, doesn't solve the error, and my BIOS settings do not have an option to disable the onboard integrated graphics. 

    Thank you for taking the time to try and help me. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @_TriStanSmythe_  Thanks for coming back and details! 

    Have you tried to start a new Windows account with Admins right and see if you get the same issue? 

    /Atic 

  • this is a literal joke cant play games i purchased, gone were the days of gaming, when now its literally a festival of being the most annoying thing just to start one.

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