Battlefield 1 has been banned,ccannot appeal

I am writing this paragraph to formally appeal the permanent ban imposed on my EA account associated with Battlefield 1. I believe this action is a wrongful ban, as I have always adhered to EA’s User Agreement and Community Guidelines during gameplay.
I have never used any cheating software, hacks, or third-party tools that violate EA’s rules. All of my in-game activities have been legitimate and fair, without any behavior that would warrant account suspension or termination.
However, when I attempted to initiate the appeal process through the official EA platform, I encountered two critical issues:
1. The EA system shows no record of the ban penalty on my account, despite the fact that I am unable to access the game due to the permanent ban.
2. I then followed the step-by-step tutorial provided to submit my appeal manually, but received a notification stating that EA support agents cannot assist with this case, and I was denied the option to file an appeal via email.
Given these circumstances, I sincerely request that your team conduct a thorough investigation into my account activity, verify the validity of the ban, and resolve the technical issues preventing me from submitting a proper appeal. I hope to have my account reinstated as soon as possible so that I can return to playing Battlefield 1.
Thank you for your time and consideration.
Sincerely.