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Anonymous's avatar
Anonymous
8 years ago
Solved

Battlefield 1 Xbox One Code cannot redeem

Hi guys, I'm trying to redeem a Battlefield 1 code I got from Target but when I enter the code on my Xbox store, I get "Check the instructions that came with your code. You might need to redeem it...
battlefield 1
  • ragnarok013's avatar
    ragnarok013
    8 years ago
    @RedBeard501st wrote:

    Hi guys,

    I'm trying to redeem a Battlefield 1 code I got from Target but when I enter the code on my Xbox store, I get "Check the instructions that came with your code. You might need to redeem it on a different page."

    So I tried on my microsoft account page and got the exact same result for my troubles.

    The instructions on the code slip say:
    "Redeem your code:
    1. On Xbox One go to Xbox Store> Games> Use a code.
    2. Enter the 25-digit code.
    You can also redeem the 25-digit code at xbox.com/redeemcode"

    I've tried both options and nothings working. There are no further instructions or conditions on the coupon that specify that I need to do anything beyond what I have already done.
    Is there anything I haven't tried to get this to work?

    You might want to check with Xbox Live customer support Here: https://support.microsoft.com/en-us

    Or you can speak with an EA Game Advisor so he can audit the code to see if it's good:

    You can reach a game advisor here:  https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

    If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/

ragnarok013's avatar
ragnarok013
Hero+
8 years ago
@RedBeard501st wrote:

Hi guys,

I'm trying to redeem a Battlefield 1 code I got from Target but when I enter the code on my Xbox store, I get "Check the instructions that came with your code. You might need to redeem it on a different page."

So I tried on my microsoft account page and got the exact same result for my troubles.

The instructions on the code slip say:
"Redeem your code:
1. On Xbox One go to Xbox Store> Games> Use a code.
2. Enter the 25-digit code.
You can also redeem the 25-digit code at xbox.com/redeemcode"

I've tried both options and nothings working. There are no further instructions or conditions on the coupon that specify that I need to do anything beyond what I have already done.
Is there anything I haven't tried to get this to work?

You might want to check with Xbox Live customer support Here: https://support.microsoft.com/en-us

Or you can speak with an EA Game Advisor so he can audit the code to see if it's good:

You can reach a game advisor here:  https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/

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