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MacGyver27SK's avatar
MacGyver27SK
6 years ago
Solved

Battlefield 3 crashes when clicking video settings in game

Battlefield 3 crashes when clicking video settings in game - every time!! Reinstalled the game and the same. Drivers are most recent. Did not happen on windows 7. Upgraded to 10 and everytime it crashes.

battlefield 3
  • vice350z's avatar
    vice350z
    6 years ago

    I figured it out. I use a Sony 4K TV as my main screen. I unplugged the HDMI for that and had my Dell monitor (connected to Display Port) set up as my main screen. Only then was I able to get into the Video settings without crashing, set it to "windowed" like I wanted and then connected back to my Sony TV. 

    Weird...why would be connected to a TV cause video options to crash the game. 

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @vice350z 

    That is pretty weird. I don't think I've ever encountered that before. I'm glad to hear that you were able to figure out a workaround. 👍

    /Kent

  • vice350z's avatar
    vice350z
    6 years ago

    I figured it out. I use a Sony 4K TV as my main screen. I unplugged the HDMI for that and had my Dell monitor (connected to Display Port) set up as my main screen. Only then was I able to get into the Video settings without crashing, set it to "windowed" like I wanted and then connected back to my Sony TV. 

    Weird...why would be connected to a TV cause video options to crash the game. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @vice350z. 

    Were you able to try setting up a Clean Boot? Are you still running into the same issues when you're trying to open up the video settings? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey there. 

    Apologies for the late reply on this. 

    What happens if you try setting up a Clean Boot on your PC before you launch the game? For more information on how to set one up check out the EA Help website. Let me know if you're still running into the same issue when you're trying to change your video settings. 

    Thanks!

    /Kent

  • vice350z's avatar
    vice350z
    6 years ago

    Same thing here. GTX 1080, Win 10...all drivers updated. I even plugged DP and additional HDMI from the card...still crashes when I go to VIDEO in options. Holy annoying. All i want to do is change to windowed. But no reply to the OP's post in a month gives me little faith about solving thing.

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