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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

Battlefield 4 stats reset

Hello EA Team

I am going to start out nice and friendly and stuff, but I am not going to sugarcoat anything. Currently I am a very unhappy customer.

I preordered 2 copies of Battlefield 4 Deluxe Edition from my local games store. I picked up my games on launch day only to be disappointed by the various problems with the game. My stats are poor due to the lag and crashes I have experienced and I wish to reset them . Now I would like to reset my stats and start from scratch but I see that I have to spend another 500 ZAR in order to do this because I have to be a Premium member? I have already given you people enough of my money! I do not think that this is right. Please confirm this? As I said I am a very unhappy customer at the moment and I will be even more unhappy if I can't reset my stats.

Kind Regards 

Alastair Stedman

South Africa

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Yes we all are aware of the issues but for now there will not be any compromises for now if there is any kind of comprises it will be on the battlelog news or battleblog sorry you are having issues but DICE is working hard at solving them and they will solve them in the end just wait for a bit more and it will all get solved still non premium stats reset option is not given and i don't think it will you just have to wait and see 

    if this helps pleas give XP to my account thanks

    mark it as solution if it solves your question so others can see the answer when they come here 

9 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Sorry for stats reset you need to have premium no mater what i suggest you refund one of your bf4 copes of the game and whit that money get the premium there is really no other way we can help you whit this 

    if this helps pleas give XP to my account thanks

    mark this as solution if it solves your question so others can see the answer when they come here 

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I cant just return the other game. It is a gift for my friend. I don't think it is right that I have to spend another 500 bucks to get a feature that at the very least Deluxe owners should have access to as well. Some of us live on a tight budget, like students, and we can't just afford to throw money around for something that I feel should be there in the first place. Please I am not trying to bash you personally, more aimed at EA in general who I personally feel are trying to milk people for all the cash they are worth. I am sorry I just feel cheated at the moment. I thought we would be getting premium membership when we pre-ordered a Deluxe Edition. Or was that Digital Deluxe? Are they not both Deluxe and should have the same features?

    EDIT: Also considering the game is full of luanch issues I think it would at least be a decent comprimise to meet customers half-way and say give non-Premium owners at least a limited number of stats resets until all the kinks are ironed out. I mean it will show customers that you do care at least. Maybe like 3 or 5 resets for non-Premium members?

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    From http://battlelog.battlefield.com/bf4/forum/threadview/2955065217832170697/

    Check the post or read it here users sorted fix for this issue.
    Solution to Game data loss issue


    From another post, you can find thread at
    [link]http://battlelog.battlefield.com/bf4/forum/threadview/2955065217832170697/[/link]

    Here is the text from the link MUCH RESPECT TO ZkullKrusher_X for the INFO

    Dudes,
    lots of people justifiably been freakin' cause of Freezes and Crashes. If you are righteously here to vent or simply want to get pitied, get in the know and make it better. Until we get a patch. Here are some answers from EA Answers HQ.

    http://answers.ea.com/t5/Battlefield-4/INFO-REQUEST-PS3-XBOX360-freezing-crash-issues/m-p/1744665#U1744665 [answers.ea.com]

    Or just read it here.

    PS3
    Update: If you are experiencing crashing issues while playing support, please do not select "Indirect Fire" as your FIELD UPGRADE.

    Clear your game data;
    This will clear temporary and downloadable files from the PS3 hard drive; some games may need to redownload patches or updates after the game data is removed.
    Process:
    Navigate to the Game section of the main menu.
    Select Game Data Utility.
    Highlight the game you are troubleshooting and press Triangle.
    Select Delete.
    Restart the console.
    Clear your temporary files:
    From the Cross Media Bar (PS3 Main Menu), locate the internet browser. Once there, select the Internet Browser with X. From the internet browser, press the Triangle button to reach the options menu. This menu will have multiple options. Please navigate to the Tools section. In the Tools section, there are a few items available for deletion near the bottom of this list. All of these options can be deleted without any negative consequences. Please see the Tool section here and delete the items below. Cookies Search History Cache Authentication Information Power cycle the PS3 console. Try to connect once again.

    XBOX360
    To make sure that no corrupt data is causing your issue, you should clear your cache:
    From the dashboard, click on My Xbox.
    Select System Settings.
    Select Storage.
    Highlight Hard Drive Device.
    Press Y to select Device Options, then Clear System Cache.
    Reboot your console.
    Redownload the updates for the game. NOTE: Not all games have a Title Update File.
    From the Dashboard, click on My Xbox.
    Select System Settings.
    Select Storage.
    Select Hard Drive Device by pressing A.
    Select Games and Apps.
    Select Game Title.
    Delete Title Update File.
    Restart Game.
    Download the update when prompted.


    Now lets love each other and be friends.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    i am sorry for this but you wore given details about your product when you wore pre ordering you knew exactly what you wore pre ordering and there really is not other way whit no premium to have a stats reset sorry 

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    @testaculez wrote:

    From http://battlelog.battlefield.com/bf4/forum/threadview/2955065217832170697/

    Check the post or read it here users sorted fix for this issue.
    Solution to Game data loss issue


    From another post, you can find thread at
    [link]http://battlelog.battlefield.com/bf4/forum/threadview/2955065217832170697/[/link]

    Here is the text from the link MUCH RESPECT TO ZkullKrusher_X for the INFO

    Dudes,
    lots of people justifiably been freakin' cause of Freezes and Crashes. If you are righteously here to vent or simply want to get pitied, get in the know and make it better. Until we get a patch. Here are some answers from EA Answers HQ.

    http://answers.ea.com/t5/Battlefield-4/INFO-REQUEST-PS3-XBOX360-freezing-crash-issues/m-p/1744665#U1744665 [answers.ea.com]

    Or just read it here.

    PS3
    Update: If you are experiencing crashing issues while playing support, please do not select "Indirect Fire" as your FIELD UPGRADE.

    Clear your game data;
    This will clear temporary and downloadable files from the PS3 hard drive; some games may need to redownload patches or updates after the game data is removed.
    Process:
    Navigate to the Game section of the main menu.
    Select Game Data Utility.
    Highlight the game you are troubleshooting and press Triangle.
    Select Delete.
    Restart the console.
    Clear your temporary files:
    From the Cross Media Bar (PS3 Main Menu), locate the internet browser. Once there, select the Internet Browser with X. From the internet browser, press the Triangle button to reach the options menu. This menu will have multiple options. Please navigate to the Tools section. In the Tools section, there are a few items available for deletion near the bottom of this list. All of these options can be deleted without any negative consequences. Please see the Tool section here and delete the items below. Cookies Search History Cache Authentication Information Power cycle the PS3 console. Try to connect once again.

    XBOX360
    To make sure that no corrupt data is causing your issue, you should clear your cache:
    From the dashboard, click on My Xbox.
    Select System Settings.
    Select Storage.
    Highlight Hard Drive Device.
    Press Y to select Device Options, then Clear System Cache.
    Reboot your console.
    Redownload the updates for the game. NOTE: Not all games have a Title Update File.
    From the Dashboard, click on My Xbox.
    Select System Settings.
    Select Storage.
    Select Hard Drive Device by pressing A.
    Select Games and Apps.
    Select Game Title.
    Delete Title Update File.
    Restart Game.
    Download the update when prompted.


    Now lets love each other and be friends.


    I have PC by the way. So the crash fixes do not seem to have helped much. My main issue is it seems there is a memory leak somewhere. I can play alright for a few minutes but eventually the game degrades into a stuttering mess. I check RAM usage and behold I am using 85-90% of my RAM, yet BF4 is only using 2gbs, so that will be 4/8gbs for BF4 and windows essentials combined. Where did my other 4gbs go?

    FX-8350 at 4.8GHz

    Corsair Vengeance 8gb (2x4gb) kit at 2300Mhz 9-10-12-31-1T

    Asus m5a99fx pro R2.0

    @Dual Crossfire AMD 6850's @ 1010MHz core and 1210Mhz Memory.

    I play at 1080p. Now I know this machine is enough to handle BF4.

    But this is not my main argument.

    i am sorry for this but you wore given details about your product when you wore pre ordering you knew exactly what you wore pre ordering and there really is not other way whit no premium to have a stats reset sorry 

     

    This is.

     

    Yes ok cool error on my part I understand. But the game issues are NOT my fault. What I am trying to say is if EA are aware that there are issues then at least be WILLING to make a compromise on behalf of some of the disgruntled customers and be willing to give non premium members a LIMITED amount of stat resets. Its a decent compromise I feel. Halfway between unlimited resets for Premium and the... well nothing for non-premium. And it at least shows the customer that you are willing to help some of us. I don't think its a huge thing. 2-3 resets for non premium members I think is fair. Show your customers some love. We showed you love by handing over money for a game. It turns out is has issues. Many things do at launch. At least be willing to acknowledge the issue by allwing limited resets for non-premium members. 

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Yes we all are aware of the issues but for now there will not be any compromises for now if there is any kind of comprises it will be on the battlelog news or battleblog sorry you are having issues but DICE is working hard at solving them and they will solve them in the end just wait for a bit more and it will all get solved still non premium stats reset option is not given and i don't think it will you just have to wait and see 

    if this helps pleas give XP to my account thanks

    mark it as solution if it solves your question so others can see the answer when they come here 

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    why do i get kick after the first match of conquest?

    and when i search comques it puts me in a team deathmatch or domination???

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    The reason for that is its most likely a mixed mode server, you joined at the map change part and you had no idea. therefore you did not read the server details. However, it may be the fact THAT it was never mentioned.

    Hope that helps.