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At first, you should try to power-cycle your routermodem. To do so, disconnect it from the powersource for two minutes and connect it again in order to boot the modem up again. Please keep in mind that just turning it off won't work, you need to unplug it from the power cable.
You should check your router ports. Following ports should be open:
TCP: 53, 88, 3074
UDP: 53, 88, 3074
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
To get sure that no corrupt data causing your issue, you should clear your cache:
- From the dashboard, click on My Xbox.
- Select System Settings.
- Select Storage.
- Highlight Hard Drive Device.
- Press Y to select Device Options, then Clear System Cache.
- Reboot your console.
Please keep us updated. Additional information about your internet connection or routermodem might help us to solve your issue.
Cheers
Basti
I had this same problem but I don't think it is my internet because another online game I try to play works fine and I have retried restarting my router.
- 11 years ago
have you tried clearing your cache? the steps on how to do so are listed above
- 11 years ago
I just tried that and it didn't work.
- 11 years ago
try doing it again 3 times in a row then try accessing hardline. its recommended on the xbox support forums and is recommended by most of xbox support.if i find anything that may help ill post it here
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