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Anonymous's avatar
Anonymous
10 years ago

Battlelog.battlefield.com not working

Hello, I have problems logging into battlelog.battlefield.com saying this: "YOU ARE NOT ALLOWED TO LOGIN TO BATTLELOG. IF YOU BELIEVE THIS WAS DONE IN ERROR, PLEASE CONTACT CUSTOMER SERVICES. CHECK THE FAQ"

I have also contacted support via Twitter but they couldn't help me with it either. Any help here? 

Extra info:

Bought Battlefield Hardline a couple weeks back.

Never was able to log into the account with a PC on the site

I have all the correct log in info even changed the pass.

Have tried other browsers: Opera, Modzilla Firefox, Internet Explorer and (my standard) Google Chrome.

problems have been occuring ever since i tried to log in so for about a week or so and i NEVER get in tried on multiple occasions and other times of the day.

Any help would be greatly appreciated!

10 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    EXTRA! The account I am using is NOT the account that doesnt get access!!

    This account is old and unused.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Tried by twitter yea, but it says there got problems with their live chat stuff so i cant even get the Option to wait or anything or even choose for live chat.. 

    Thanks anyway!

    EDIT: When i fill in all the things at Support page thing it just gives me the option to go back here 😞 Well great..

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hey @Cortezman123,

    Since you aren't posting from the account you purchased the game on, I can't check myself to verify anything. What platform are you on? If you're on PC, are you double clicking Hardline in the tile?

    If so and you're still experiencing the issue, or if you aren't on PC, the motions to go through to get live chat on the contact page would be to select Hardline, your platform, then for Topic select Manage My Account, and Can't Log In. That should direct you to a Live Chat option, depending on your location.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hello, I play on Ps4 BUT there are no problems there, the problem is on PC when trying to log into Battlelog on my browser.

    I have this on all the titles and cannot log in at all. 

    And this is said account with the Troubles

    EDIT: I thought i logged into my older account. I didn't this is the account that has been acting up.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Is your PSN ID the same as your EA Account (as displayed here)?

  • Anonymous's avatar
    Anonymous
    10 years ago

    No, my PSN ID is I_Am_CRTZCortez

  • Anonymous's avatar
    Anonymous
    10 years ago

    Okay, I think I've found the issue. It appears that your PSN ID is actually tied to a different EA Account. This would explain why you weren't able to log into Battlelog with the current account you are using.


    If you'd like to reclaim a lost account, you can find the info to do so here: http://help.ea.com/en/article/ive-lost-or-forgotten-my-password-how-can-i-recover-it/

    If you are unable to remember the email address tied to the account, your best bet would be to contact one of our Game Advisors: 

    Select Origin as the product, PC as the platform, Manage My Account and Can't Log In as the topic and account issue. Once you get to the screen where it asks you to log in, go ahead and select this option: 

    The Game Advisor should be able to help track down your EA Account with your PSN ID, and get the email address changed so you can log in.

  • @Cortezman123 the easiest way to solve this problem is to double click the hardline icon in your Origin games library. The game will automatically open Battlelog and sign you into Battlelog while simultaneously creating your hardline agent.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thanks alot for the reply, I will be tryin that out and thank you again! thought I had it linked with the good account but oh well :L Thanks!

    EDIT!: It worked!! I can finally acces my Battlelog on the right account thanks alot!!

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