Entered code for china rising dlc from preorder when i first got it , it came up and said something like press x to read agreement and pressed and it failed to download. Now that the china rising is available it says my code is no longer valid. Pls assist. This expansion was a big part of why I got the game.
Not good... Well I did ask about it the same day it was released so the only logical answer was I got lucky then...
In my case was physical copy of BF4 for PS3 and Digital download Upgrade for PS4 (Have to put the PS3 BF4 disk on the PS4 every time I want to play)
Here is my chat transcript....
Advisor: Thanks for contacting EA Customer Experience, my name is Maria Manna. How may I assist you today?
Customer: Hi
Customer: I have my code for China Rising that came on my PS3 copy...
Advisor: Hi, how can I help you?
Customer: I have a PS4 too so I bought the upgrade for $10...
Customer: for some reason I cannot download China Rising for PS4, the only option is to pay again for the DLC for PS4
Customer: PS3-PS4 Upgrade includes the China Rising? Or to play it the only option is to go back to PS3 or pay for the PS4 version too?
Advisor: I will be checking the account for the eligibility to access the dlc.
Advisor: Kindly give me a moment please.
Customer: I have the option to download it for PS3 which I did but for PS4 the only way to get it is to pay for it!!!
Advisor: Don't worry I'll do my best to help you.
Advisor: One moment please.
Customer: Thanks I will wait
Advisor: Thank you.
Here is clear the Advisor was not sure what I was talking about....
Advisor: Are you getting any error message?
Customer: No error messages the problem is the China Rising DLC is not available for download for PS4 after I redeem the code is available for purchase only
Customer: the code came with my pre-order copy of BF4 for PS3 and I pay for an upgrade to PS4
Advisor: May I know where you purchased it?
Customer: Amazon
Customer: Oct. 9 2013
Customer: I pay for the $10 update on PSN
Customer: do you need a copy of the code?
Advisor: Yes please.
Customer: any email where I can send you the image? I scan it already
Advisor: Follow the steps on this link: https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket
Customer: OK give me a minute
Advisor: Ok.
Advisor: Do you have a copy of the receipt with you?
Advisor: We would also need to see the copy of the receipt.
Customer: attaching the receipt... Just a moment
Advisor: Ok, thank you.
Customer: done
Advisor: One moment.
Customer: OK thanks
Advisor: Thank you for waiting, I am unable to open the case where it was attach.
Advisor: Kindly give a few more moment to try to retrieve the file.
Customer: OK
Advisor: I apologize but it still not opening.
Customer: I can see what I upload from your case system... Actually I'm able to see the attach file without any issue... What if you try this link
Customer: https://help.ea.com/servlet/servlet.FileDownload?BLABLABLA *** edit for security purposes only ***
Advisor: One moment, I was able to open it and I will try to get authorization to have this issue fixed.
Customer: OK I wait
Advisor: Do you also have the receipt for the upgrade that you purchase?
Customer: on psn yes
Advisor: Yes.
Customer: OK is attached to the case
Customer: attach also the email I received from PSN about the transaction
Advisor: Yes, I did received it.
Advisor: I will try to create the china rising access for you. One moment please.
Customer: OK thanks
Advisor: One moment.
Advisor: For verification and documentation purposes, can you please provide me your full name and the email address registered to your account?
**I disconnect and I resume the chat however while doing that got an email with a code and I was able to download China Rising for PS4***
Maybe the advisors where not sure what to do regarding the DLC, if was included as part of the upgrade or not.... In my opinion should be... That was my way of think about it because I originally order it for PS4 and cancel it for the PS3... Never imagine that the DLC will not considered during the Upgrade.. The answer of that question was too gray as there was no place on the internet or any place during the PS3-PS4 upgrade process that tell you that.
They must be more clear about this and be sure of the possible scenarios like this one to avoid this situations. They totally miss it on their FAQ about upgrades.
Maybe on BF7 for PS5 or who knows... Is better to avoid any Upgrade program and buy the version for the generation you are getting...
Guys, check here: http://answers.ea.com/t5/Battlefield-4/How-to-get-CR-if-you-already-used-the-code-or-can-t-download-PS3/m-p/2038609#U2038609
I explain how to get it
