Can't access Hardline through EA Play
I've looked at all the different options available and I have to pay for every option there. Can someone help?
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@GunnTheGoat Just to be clear, are you able to download the game or having trouble launching it?
@EA_Blueberry I should clariify I'm sorry - When I launch singleplayer from battlelog, it failis to launch and gives me an error on EA play - "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later." These are all attempts I've made to get it to launch but so far nothing has changed the error message
- EA_Blueberry
Can you attach a DxDiag so I can look at your system specs, please?
How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
NP! Here's my speciez
- EA_Blueberry
Nothing significant stands out. Your BIOS is from 2018 so I'd consider updating that when you have a chance, but make sure you read instructions on how to do that carefully to avoid damage to your PC. Updating BIOS can help avoid unnecessary crashes in games.
Have you tried a clean boot? I see a lot of errors under your Windows reporting. It could be a program or service running in the background causing the game to not launch. A clean boot temporarily disables all non-essential PC programs, this way when you launch the game again as administrator the moment your PC loads up we can rule out whether it's a third party program conflicting with the game/client.
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
