Forum Discussion

Anonymous

8 years ago

Solved

Can't download the UI update

Okay, this is ridiculous. I have a metered internet connection with a data cap, and I already had to download a 25 gb update for DLC I don't even have, and I've played the game for the past two days,...

battlefield 1

iluminatethesky
7 years ago
Hey @teeheedus

Please try this:

Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear.

Then, do a hard reset on your Console, and see if it lets you install the Update.

Also, you can try these steps:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Let us know if this works.

Thanks 🙂

teeheedus

7 years ago

Can you help me with problems on Xbox?

When I open the game, it asks me to update the user interface. When I try to press “Update” it won’t register and I can only press “Not Now”. This makes it impossible for me to play online. I have restarted my Xbox, router and the game itself. I can’t manage and updates or DLC because it’s in-game. Please help!

iluminatethesky

Legend

7 years ago

Hey @teeheedus

Please try this:

Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear.

Then, do a hard reset on your Console, and see if it lets you install the Update.

Also, you can try these steps:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Let us know if this works.

Thanks 🙂