Class Rank Mismatch btw Xbox1 Client and Companion/Website, cant use lvl 10 Weps
Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug On my 3rd day playing the game, I lost the XP from like a 5 hour session. I leveled up to 18, 3 or 4 times during that session at least. (This was about 15 days ago.) The next day the overall level caught back up, when I logged back in I was something like level 22 or 23, but my class ranks never caught back up. Cue 2 weeks later, I've hit max level in one of those classes. In game, for the assault class, I am locked at level 9 and cannot gain XP. On the BF website and companion I am maxed at level 10, but do not have permission to buy the level 10 weapon . I also see there is a mismatch in the Medic class, I am not quite max level, but I assume I will have the same problem there. At that point i will be locked out of the final gun on both of my main classes. Support said wait for the server sync on first contact. Ticket was closed days ago and the problem has existed for weeks. Attempted to escalate 2 days later. Then I received the resync troubleshooting guide. Followed perfectly once, with a full gateway, router, xbox, alternate mac address clear, and battlefield reinstall. Also tried following all steps except reinstall 2 other times. I saw "Re-syncing your Battlefield Account" at least 3 times. Still not matched/synced. Marked as occurring in Operations, it is a problem with my entire xbox multiplayer account. Edit: Have forgot that on just "Customize" is the level wrong. In the menus where you can see your kill totals with each gun, the rank matches the website/companion. (I recognized the mismatch here first about 12-15 days ago.)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Lose your XP from a 5 hour session 2 and a half weeks ago. Then get only your overall XP back the next day, but not your class XP.
What happens when the bug occurs? I cannot purchase the level 10 Assault Class weapons. I assume the same will occur for Medic as it is off a similar amount of XP.
Please select your region North America
In what game mode did the bug occur? Operations
AMD or Nvidia Model Number xbox 1 S
Enter RAM memory size in GB xbox 1 S
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst FREE-EARL 192.168.1.1 1 0ms 0ms 0% 305 / 305 0ms / 24ms * Unknown Host * 142.254.160.133 2 24ms 21ms 0% 304 / 305 10ms / 142ms * Unknown Host * 68.173.192.105 3 15ms 19ms 0% 305 / 305 5ms / 61ms agg112.nyclnyrg01r.nyc.rr.com 68.173.198.16 4 18ms 23ms 0% 305 / 305 11ms / 50ms bu-ether29.nwrknjmd67w-bcr00.tbone.rr.co107.14.19.24 5 27ms 25ms 0% 305 / 305 9ms / 83ms bu-ether12.nycmny837aw-bcr00.tbone.rr.co66.109.6.27 6 22ms 25ms 0% 305 / 305 6ms / 84ms 0.ae0.pr1.nyc20.tbone.rr.com 107.14.17.216 7 30ms 21ms 0% 305 / 305 7ms / 74ms ix-ae-16-0.tcore1.N75-New-York.as6453.ne66.110.96.81 8 22ms 21ms 0% 305 / 305 8ms / 59ms if-ae-12-2.tcore2.NTO-New-York.as6453.ne66.110.96.6 9 23ms 22ms 0% 305 / 305 6ms / 74ms * Unknown Host * 0.0.0.0 10 0ms if-ae-11-4.tcore2.AEQ-Ashburn.as6453.net216.6.87.168 11 32ms 27ms 11% 270 / 305 13ms / 91ms if-ae-2-2.tcore1.AEQ-Ashburn.as6453.net 216.6.87.2 12 31ms 27ms 0% 302 / 305 15ms / 61ms * Unknown Host * 66.198.154.66 13 26ms 100% 0 / 305 unknown.prolexic.com 209.200.144.194 14 45ms 28ms 0% 305 / 305 16ms / 59ms unknown.prolexic.com 209.200.144.197 15 28ms 30ms 0% 305 / 305 14ms / 76ms unknown.prolexic.com 209.200.168.132 16 30ms 27ms 0% 305 / 305 16ms / 82ms * Unknown Host * 159.153.93.2 17 16ms 100% 0 / 305 * Unknown Host * 159.153.226.70 18 18ms 100% 0 / 304 * Unknown Host * 159.153.226.67 19 23ms 100% 0 / 304
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst FREE-EARL 192.168.1.1 1 0ms 0ms 0% 127 / 127 0ms / 24ms * Unknown Host * 142.254.160.133 2 14ms 23ms 0% 127 / 127 8ms / 81ms * Unknown Host * 68.173.192.105 3 14ms 20ms 0% 127 / 127 6ms / 64ms agg112.nyclnyrg01r.nyc.rr.com 68.173.198.16 4 19ms 22ms 0% 127 / 127 8ms / 69ms bu-ether29.nwrknjmd67w-bcr00.tbone.rr.co107.14.19.24 5 22ms 27ms 0% 127 / 127 10ms / 71ms bu-ether12.nycmny837aw-bcr00.tbone.rr.co66.109.6.27 6 28ms 26ms 0% 127 / 127 10ms / 67ms 0.ae0.pr1.nyc20.tbone.rr.com 107.14.17.216 7 14ms 23ms 0% 127 / 127 6ms / 74ms ix-ae-16-0.tcore1.N75-New-York.as6453.ne66.110.96.81 8 20ms 21ms 0% 127 / 127 9ms / 60ms if-ae-12-2.tcore2.NTO-New-York.as6453.ne66.110.96.6 9 9ms 23ms 0% 127 / 127 9ms / 77ms if-ae-14-14.thar2.NJY-Newark.as6453.net 66.198.111.125 10 9ms 24ms 0% 127 / 127 9ms / 63ms if-ae-11-4.tcore2.AEQ-Ashburn.as6453.net216.6.87.168 11 28ms 29ms 14% 108 / 127 16ms / 65ms if-ae-2-2.tcore1.AEQ-Ashburn.as6453.net 216.6.87.2 12 24ms 27ms 0% 126 / 127 11ms / 70ms * Unknown Host * 66.198.154.66 13 31ms 100% 0 / 127 unknown.prolexic.com 209.200.144.194 14 24ms 29ms 0% 127 / 127 12ms / 83ms unknown.prolexic.com 209.200.144.197 15 30ms 30ms 0% 127 / 127 19ms / 81ms unknown.prolexic.com 209.200.168.132 16 27ms 29ms 0% 127 / 127 15ms / 80ms * Unknown Host * 159.153.93.2 17 32ms 100% 0 / 127 * Unknown Host * 159.153.226.70 18 81ms 100% 0 / 126 * Unknown Host * 159.153.226.67 19 22ms 100% 0 / 126
If you want literal pictures of the empty XP bar 9 -> 10 on Xbox1 and a screenshot of the full XP bar in companion/website 10 -> 11, Ill attach those next.
