Hello, just updated my drivers and downloaded the game and I'm getting the following error after a short period of time playing : ---------------------------DirectX Error---------------------------DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "NVIDIA GeForce GTX 690", Driver: 37557---------------------------OK --------------------------- The game then crashes to desktop. Happened to me twice in the first 15 minutes of online play. I am running the 375.57 driver version. Anyone else faced that and fixed the issue ?

Hello friends, I have this issue as well and since EA is not replying to this known issue I though to gather some information in the meanwhile myself. So, I went to the Nvidia live chat and talked to a very friendly advisor and explained / showed him the error. His reply was this: We get this type of error every single EA release and we had it with every Battlefield release, including Battlefield One. He told me that the Directx error needs to be fixed by EA and Nvidia as well as all the players affected by this issue are waiting for a patch with fixes to the known problems. Unfortunately there is no given date when we will get a patch with those solutions included. But, in the meanwhile I went through forums and found the following that helped for people as a temporary fix: - Instead of full screen mode, try windowed mode (Option in BF1 settings). - Open up Origin, Settings, Origin In Game, and turn that option off called 'Origin in-game'. - Go to Directx website and try to update Directx. - Get the latest graphics card drivers. - Get the latest Windows updates. - Go to Advanced System Settings, Advanced, under performance click 'options', click advanced again, when u see 'Virtual memory' click on 'modify' and select 'size is managed by the system', click 'ok' and restart your system. So, there are all the temporary things I have found by reading forums and figuring things out myself. You can give them a go, maybe something will work for you. If not, you'll need to wait until there is a fix for this problem. Directx update link, click here! Nvidia forum post, click here! Advanced windows settings, click here! I hope this has helped some of you, good luck! 🤔

Hey there, I also have the same problem on my GTX680 with latest graphics drivers installed. I tried to update Directx, but that didn't help at all. Secondly I tried a clean system boot on my PC, same problem. So basically, I'm still waiting on a solution from EA. However, I talked with a adviser via live chat and the guy recommended getting a new GPU, since the game runs at minimum settings capacity. But I'm not sure about that though. I do think it needs to be fixed at EA's side. Looking for solutions it seems ^^

https://gyazo.com/1cd0e563be22b2910dded03af8e6db65 Same problem here with a GTX 770 EVGA Steps I've tried. 1. Rolling back to previous graphics drivers (nvidia) 2. Underclocking my GPU to default clock settings (EVGA 770 is factory OC) 3. Reinstalling all drivers, all Microsoft visual C++ 2008 - 2015 4. Clean restall of GPU drivers. I run all my games for max performance and couldn't care about graphics. Attached dxdiag, please help. Willing to provide any more info PS: I run the game at a stable 100-150 frames consistantly. I few spikes here and there but nothing to say. My PC should be running fine from the specs and minimum requirements for the game.

I would like an official answer from EA on this. Is this getting fixed any time soon ?

This error is supposed to be the result of sloppy driver codes not clearing out old pointers. It is best to choose "CLEAN" driver upgrades. You may have to run a cleanup. I've used Cclean, Fred vdp suggests DDU.

DirectX Error | "GetDeviceRemovedReason"

33 Replies

CoiNz1337
9 years ago
Tried the solutions, thanks but it's not helping me.

Starting to lose faith, I really love this game (Lvl 55) but the crashing is doing my head in...
Anonymous
9 years ago
I still get the DirectX error ''GetDeviceRemovedReason'' after the new patch ☹️
CoiNz1337
9 years ago
Me too @crazy_Spacy, I just got it then...

You can't even chat to EA about technical issues 1 on 1, there's only "game freezing". Can't even talk to them about this god forsaken error, it's almost like they are ignoring it because it's impossible to get an official reply no matter how hard you try. Error has traced back to BF3/BF4
J05H0
9 years ago
I am also having this issue. The devs need to get their * together and come up with a fix.

Here is my post regarding it.

http://answers.ea.com/t5/Technical-Issues/BF1-DXGI-ERROR-DEVICE-HANG-DirectX-Error/m-p/5646276#U5646276
uberzeek
9 years ago
I just installed fresh Windows 10 after formatting my whole PC. installed newest nvdia drivers and latest directx12. and I still get this error.

so for you guys trying to re-install drivers ans stuff, its a waste of time. don't do that. I think we just have to wait for a fix by EA.
Anonymous
9 years ago
yeah it is super annoying >_< tried a lot of things also, keeps comming with that lame error.
TripleCheetos
9 years ago
Can anyone confirm if today's patch has fixed this specific crash issue ?
crogeek
9 years ago
It didn't for me. I will wait still as I see.
TripleCheetos
9 years ago
Still getting the same error !

---------------------------
DirectX Error
---------------------------
DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "NVIDIA GeForce GTX 690", Driver: 37563
---------------------------
OK
---------------------------

This is seriously annoying, address this !
TripleCheetos
9 years ago
I would like an official answer from EA on this.

Is this getting fixed any time soon ?

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DirectX Error | "GetDeviceRemovedReason"

33 Replies

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