Hello, just updated my drivers and downloaded the game and I'm getting the following error after a short period of time playing : ---------------------------DirectX Error---------------------------DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "NVIDIA GeForce GTX 690", Driver: 37557---------------------------OK --------------------------- The game then crashes to desktop. Happened to me twice in the first 15 minutes of online play. I am running the 375.57 driver version. Anyone else faced that and fixed the issue ?

Hello friends, I have this issue as well and since EA is not replying to this known issue I though to gather some information in the meanwhile myself. So, I went to the Nvidia live chat and talked to a very friendly advisor and explained / showed him the error. His reply was this: We get this type of error every single EA release and we had it with every Battlefield release, including Battlefield One. He told me that the Directx error needs to be fixed by EA and Nvidia as well as all the players affected by this issue are waiting for a patch with fixes to the known problems. Unfortunately there is no given date when we will get a patch with those solutions included. But, in the meanwhile I went through forums and found the following that helped for people as a temporary fix: - Instead of full screen mode, try windowed mode (Option in BF1 settings). - Open up Origin, Settings, Origin In Game, and turn that option off called 'Origin in-game'. - Go to Directx website and try to update Directx. - Get the latest graphics card drivers. - Get the latest Windows updates. - Go to Advanced System Settings, Advanced, under performance click 'options', click advanced again, when u see 'Virtual memory' click on 'modify' and select 'size is managed by the system', click 'ok' and restart your system. So, there are all the temporary things I have found by reading forums and figuring things out myself. You can give them a go, maybe something will work for you. If not, you'll need to wait until there is a fix for this problem. Directx update link, click here! Nvidia forum post, click here! Advanced windows settings, click here! I hope this has helped some of you, good luck! 🤔

Hey there, I also have the same problem on my GTX680 with latest graphics drivers installed. I tried to update Directx, but that didn't help at all. Secondly I tried a clean system boot on my PC, same problem. So basically, I'm still waiting on a solution from EA. However, I talked with a adviser via live chat and the guy recommended getting a new GPU, since the game runs at minimum settings capacity. But I'm not sure about that though. I do think it needs to be fixed at EA's side. Looking for solutions it seems ^^

https://gyazo.com/1cd0e563be22b2910dded03af8e6db65 Same problem here with a GTX 770 EVGA Steps I've tried. 1. Rolling back to previous graphics drivers (nvidia) 2. Underclocking my GPU to default clock settings (EVGA 770 is factory OC) 3. Reinstalling all drivers, all Microsoft visual C++ 2008 - 2015 4. Clean restall of GPU drivers. I run all my games for max performance and couldn't care about graphics. Attached dxdiag, please help. Willing to provide any more info PS: I run the game at a stable 100-150 frames consistantly. I few spikes here and there but nothing to say. My PC should be running fine from the specs and minimum requirements for the game.

I would like an official answer from EA on this. Is this getting fixed any time soon ?

This error is supposed to be the result of sloppy driver codes not clearing out old pointers. It is best to choose "CLEAN" driver upgrades. You may have to run a cleanup. I've used Cclean, Fred vdp suggests DDU.

DirectX Error | "GetDeviceRemovedReason"

33 Replies

zedeks
9 years ago
I'm spend 129 dollars for this game and is crashing a lot all the time, i want a refund
Anonymous
9 years ago
Still no response from EA. Made a bug report but there is no actual customer support to go to. So far it looks like they are just messing with us. Denying us access to the game we all BOUGHT in good faith from EA. And now they REFUSE to accept that they have messed this up completly. This is not a hardware, software, windows or anything like that bug. This is EAs poorly coded Direct X making it impossible to play.

This has existed since BF3 and it denied people to play back then. They have not fixed THAT either! So what makes us think they EVEN CARE!!

EA. IF YOU ARE EVEN BOTHERING TO READ THIS. I AM NEVER TOUCHING YOUR * AGAIN. IF you had the courtesy of actually caring to help your customers. RESPOND DAMMIT. Instead of just shoving everyone with this issue to the "This issue is already being discussed in a different channel"
TripleCheetos
9 years ago
Holy thread necro, batman !

Still getting this error thought... I tried all the solutions mentionned in this thread and it's still not working

https://forums.battlefield.com/en-us/discussion/38131/directx-function-error-nvidia-still-no-fix-do-you-care-22-11-16-18-57-cest/p1

Any updates on this issue ??

Forum Discussion

DirectX Error | "GetDeviceRemovedReason"

33 Replies

About Battlefield Franchise Discussion

Recent Discussions

Unable to download Battlefield 3

BF1 unplayable (stutter fps and mouse)

Cannot launch Battlefield 4 by Battlelog

The EA keeps asking me to reset my password repeatedly.

Any Plans To Support Linux Again?