DIrectX Error or BF4 has stop working...really need some help

Hello EA, 

I have purchased your Battlefield 4 and Battlefield4 premium pack for PC.   Now the game itself I see is great " from what I can play" .  Due to your game client closing out after about 5 minutes of EVERY TIME I LOAD, it closes out and tells me that the-

" Game client crashes and says error directX function " GetDeviceRemovedReason" failed DXGI_ERROR_DEVICE_HUNG (" The application's device failed due to badly performed commands sent by application. This is an desogn-time issue that should be investigated and fixed. GPU " nvidia geforce GTX 570" , Driver 33165." 

I made a forum post about 20 hours ago and have yet to play more than 5 minutes before that error comes up.  Due to my video card has 0 problems with " Warcraft, starcraft, league of legends, starwars TOR, and other games I play time to time I would not be changing out my video card for this game.  I see that your return policy is very strict and I hope you get this before that 24 hour time period or at least see the time stamp of my forum post and of this Time 6:40pm " note not 24 hours from oct 28 9:00pm release" I have played this game for about 20-30 minutes not including beta.  And this problem did not happen during beta which is why I pre ordered both battlefield 4 and the premium packs.  

I would like a refund due to the fact I CAN'T PLAY THE GAME, and would be happy to purchase this game once a few patches address this situation.  I still look forward to playing this game and hope to hear back as soon as possible.

Thanks

Devon