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7bw4z59jxdmi's avatar
8 months ago
Solved

Disabled EA account

It’s been about 3 years since I last played battlefield 4 on my ps4. Now I have a ps5 so I bought bf4 (again) and every time I try to boot it I get this stupid “your login credentials have expired” message. It says to enter the web address (seriously long winded address) or scan the QR code (there isn’t one). I’ve tried deleting my bf4 data cache but still get the message. 
Guys!!! This has rendered the game literally unplayable. How can I circumnavigate this bureaucratic idiocy or get financial recompense?

6 Replies

  • Yes, it is linked to an old account. I no longer have the email address or phone number linked. I’d be happy to start again from scratch but I just can’t launch the game. There’s no live chat option for bf4 so it just suggests re-setting my password, which requires my redundant email or phone number. So it goes round in circles. Is there anyone at EA who can reset my account?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @7bw4z59jxdmi,

    Try selecting EA Account under game support. There are a number of options from there that should give the option to start a chat (especially considering this is an EA account issue anyways).
  • Yeah, there’s no options that mean anything for me. No way to chat to a human. Just the same old search forums. I’m a bit tired of trying to find an answer. It’s just an endless loop of hyperlinks. I’m afraid that’s just typical of modern customer services. Your tech support think they’re doing a great job coz there’s no way to leave negative feedback and I just get more frustrated. Nobody is listening 

  • chaosf4i's avatar
    chaosf4i
    8 months ago

    I'm having the exact same issue no ones listening I can't get anywhere with it it's infuriating!!! EA need to step up and sort this!

  • @7bw4z59jxdmi How long did this take to sort,I’ve got the same today,haven’t played on it for 8 months (my Xbox) and today boom can’t get on,I’ve asked why but no response yet

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