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Anonymous's avatar
Anonymous
12 years ago

Do I have Deluxe Version or Standard game?

Hello,

I wanted to buy China Rising today thinking I have standard game, but when I went to Battlelog it clearly says that I own Deluxe Edition as I don't have option to buy it. Here is a picture of what I'm talking about: http://puu.sh/6EIYQ.jpg

I contacted Origin support, but they weren't that helpful and I haven't gotten my answer. Do I own China Rising or no? I don't have icon next to my name on battlelog, but it says that I should own it. I also haven't gotten any Battlepacks. 

Is this just a bug/glitch or do I have to download the DLC somehow to actually play it?

All help is appreciated.

- DiGy

10 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    You should be able to see your China Rising expansion at the bottom of your "Game details page". Just rightclick in Origin on your BF4 icon to get to the details page. To check if you are able to download the expansion, just righclick on the China Rising icon.

    Usually our Game Advisor can see your game entitlements, which means Battlefield 4 and all on your account registered expansions/content. What did they exactly told you?

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago

    They have told me that already and they didn't go beyond that. It gives me option to buy it, but what I don't understand is why does it say I own Deluxe Edition on Battlelog. I just want to be 100% sure I don't have it before I go spending extra 15 euros on this game.

    I also thought they could just check if it's standard game or deluxe edition but it looks like they can't.

  • Anonymous's avatar
    Anonymous
    12 years ago

    In you case I would ask you to get in contact with one of our Game Advisor. They need to check your entitlements on your account. Please explain that you contacted someone already and that you want a new check of your account. You can refer to this topic if you want and please keep us updated.

    Do you have a screenshot of your "My Games" library? If you host a screenshot externally, please make sure that no private data are shown on this picture.

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago

    Here is the screenshoot of 'My Games' 

    http://puu.sh/6ELdL.jpg

    I'm more and more sure that it's probably just a glitch on Battlelog, but I will contact Origin Support again. I'm going to school now, so I'll be able to do that in a few hours.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Do you have any receipt that you bought the digital deluxe version (Origin order history, e-mail etc.)?

    In Origin, your digital edition should look like this:

    Cheers

    Basti

  • Anonymous's avatar
    Anonymous
    12 years ago

    The key that I redeemed on Origin was a gift from a friend, that's why I'm not 100% certain if the game is just standard or deluxe edition.

    Seeing how I don't have the game in library, it's probably just a glitch on Battlelog.

    Thank you for your help anyways.

  • ragnarok013's avatar
    ragnarok013
    Hero+
    12 years ago

    @idigyi wrote:

    The key that I redeemed on Origin was a gift from a friend, that's why I'm not 100% certain if the game is just standard or deluxe edition.

    Seeing how I don't have the game in library, it's probably just a glitch on Battlelog.

    Thank you for your help anyways.


    What does the icon in your Origin library look like?  Does it say Digital Deluxe like the earlier photos in the thread, does it say Limited Edition or does it just say Battlefield 4?  If it doesn't say Limited Edition or digital deluxe you will not have the option to donwload CR for free.

  • Anonymous's avatar
    Anonymous
    12 years ago

    As you can see in 'My Games' picture that I posted, it is regular Battlefield 4 icon. Probably just a glitch on Battlelog showing that I own it but it still confused me.

  • Anonymous's avatar
    Anonymous
    12 years ago

    @idigyi wrote:

    Hello,

    I wanted to buy China Rising today thinking I have standard game, but when I went to Battlelog it clearly says that I own Deluxe Edition as I don't have option to buy it. Here is a picture of what I'm talking about: http://puu.sh/6EIYQ.jpg

    I contacted Origin support, but they weren't that helpful and I haven't gotten my answer. Do I own China Rising or no? I don't have icon next to my name on battlelog, but it says that I should own it. I also haven't gotten any Battlepacks. 

    Is this just a bug/glitch or do I have to download the DLC somehow to actually play it?

    All help is appreciated.

    - DiGy


    Hi,

    the page that says you own it only looks if you own BF4 standard (which is part of DDE), confusing indeed. I have standard and "own"

    Digital deluxe too. On that page, scroll up to the DLC's that are listed right above it. If you do not have the Digital Deluxe or China Rising

    seperately it would say "buy this" on the China Rising DLC.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Yes, I have option 'Buy Now' under China Rising. I guess it says I own it just to prevent me from spending another 70 euros since I already own the game. Since it seems like you can't upgrade from standard to deluxe, they just disable option to buy it after you get standard game, it's still very confusing with 'You Own This', Anyways, I'm glad that this got resolved. Thanks for all people that helped.

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