EA APP CRASHING WHOLE PC

5 months later, the problem is still there :c

hello, people still experiencing the issue of bf1 freezing on the loading screen. 

I found out that if i turn off the internet, i can access the game without freeze, but when i have a connection in 100% of cases i get the hard freeze. As i understand, the last possible solution was the reinstall of anti cheat, and that's what i did the problem remains. In a greater detail I and another guy described the problem in the thread: 

Battlefiled 1 completely freezes my laptop after 10-15 seconds on the main menu | EA Forums - 12149355

Maybe better than before? Sometimes the computer freezes, and sometimes the game quits automatically.

AntiCheatWard  it's working properly now as should

Ditto with BF1.

You should be able to use your normal power plans now, please confirm.

For EA anticheat, the current version is 1.0.8332460

You can confirm your current version by going to C:\Program Files\EA\AC, right click EAAntiCheat.GameService.exe and then go to Properties. On this new window, click details, and look at the version listed under "Product version"

If it's not this version I pasted above, please go to the EA anticheat help article and download the latest installer and run it: https://help.ea.com/en/help/pc/ea-anticheat/#install

Let me know if you need further help or if this article could use clarification.

AntiCheatWard 
Hi dear,
Can I go back to my old energy plan that prioritizes High Performance, after updating my anti-cheat?
Also, how do I update it?
Are you sure I just need to launch the game?
I don’t want to take any risks with the product I purchased.

It's not a blue screen, but the computer‘s screen freeze, and the sound is freeze too, only buzzing, so it can't do anything, so it can only be forced to restart.

Hi! There may be some truth to this, I have an Audigy 5/Rx, plus it seems that the ASUS motherboard software can also cause a glitch; according to the event log, right before the crash:

Error: Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter server did not register with DCOM before the specified timeout.

Faulting application name: AISuite3.exe, version: 1.0.0.0, timestamp: 0x00000000

Faulting module name: KERNELBASE.dll, version: 10.0.19041.5607, timestamp: 0xb51907a8

Faulting application name: atkexComSvc.exe, version: 1.0.0.1, timestamp: 0x5b97714a

Thanks Nimphas, we're investigating.