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Anonymous's avatar
Anonymous
13 years ago
Solved

EA Stop Charging My Credit Card!

Can someone tell me where I can get some contact information in regards to multiple charges that I have no idea what they are.

They all show this

WWW.EA.COM/CS EA REDWOOD CITY CA    9.99

WWW.EA.COM/CS EA REDWOOD CITY CA    24.99

WWW.EA.COM/CS EA REDWOOD CITY CA    6.99

 

Is anyone else having this problem?

  • @brookiemonster1

    Looking at your account I can see that you did some Sims purchases. That might be it?

    Since specifics are personal and cannot be shared on the forums, you can contact a Game Advisor for more information:

    1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
    2. Select your country from the upper left corner. If it isn't listed, try US or UK
    3. Select Game, click Next
    4. Select Platform, click Next
    5. Select Topic and Issue and give a description, click Next
    6. Select the method in which you want to contact us
    7. Some contact options might not be available depending on the time at which you place your request

    Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.

    Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.

2 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Ur taking money out of my credit card and I dnt know this site so wondering why please contact me [edit: email address removed]
  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @brookiemonster1

    Looking at your account I can see that you did some Sims purchases. That might be it?

    Since specifics are personal and cannot be shared on the forums, you can contact a Game Advisor for more information:

    1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
    2. Select your country from the upper left corner. If it isn't listed, try US or UK
    3. Select Game, click Next
    4. Select Platform, click Next
    5. Select Topic and Issue and give a description, click Next
    6. Select the method in which you want to contact us
    7. Some contact options might not be available depending on the time at which you place your request

    Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.

    Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.

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