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Anonymous's avatar
Anonymous
9 years ago

Error in installation: directx internal error please solution

I bought Battlefield 4 a few days ago and unfortunately it does not open to me. It appears that the game was installed correctly and immediately appears a window that says: "error in the installation: directx internal error". And in consequence the game does not open.

I have w7 professional and therefore my directx is 11.
My graphics controllers are up to date and my pc far exceeds the minimum required requirements.

Look at other forums where they indicate that I have to delete some files hosted in the game folder (specifically folder installer> direct> redist) leaving only 3. and it does not work either.

If anyone knows how to solve this problem please help me.

thank you very much

battlefield 4

11 Replies

  • IIPrest0nII's avatar
    IIPrest0nII
    Hero (Retired)
    9 years ago

    Hello @kurtcervero

    Have you tried to Repair Game via Origin ? Also, try to reinstall DirectX (Go to Battlefield 4>> _Installer>>DirectX>>redist and find DXSETUP. Run it). After, reboot your PC and Run Origin As Administrator.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hello hero thanks for answering. If I already tried what you indicated and it does not work, I do not know what to do.
    Do not know if someone from the company answers our concerns at some point?

  • INicexixI's avatar
    INicexixI
    Seasoned Ace
    9 years ago

    Hey!!! @kurtcervero

    Reinstall DirectX.


    1. Go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
    2. Find a file named DXSETUP.exe, Right click on it and select Run As Adminstrator. Install it, and it should have updated your DirectX installation.
    3. Restart your computer
    4. Try to launch and play the game.
     
    Make sure your drivers are updated.
     
    Be sure that you've disabled Ad Blocking software (For an example AdBlocker) in your browser and be sure that you are using the latest version of Adobe Flash.
     
    For Battlefield on PC, Enable the following online ports on your connection:

    TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
    UDP: 3659, 14000-14016, 22990-23006, 25200-25300

    For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer

    _______________________________________________________________________
    If is answer working pls give me XP.....
    If is answer good for you accept * sulution.....
    Have a NICE day.....
    _______________________________________________________________________

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks, but I installed the directx a thousand times. My graphics drivers are updated just like flash. I have an original operating system and compatible with the game.

  • ragnarok013's avatar
    ragnarok013
    Hero+
    9 years ago
    @kurtcervero wrote:

    Thanks, but I installed the directx a thousand times. My graphics drivers are updated just like flash. I have an original operating system and compatible with the game.

    There are a couple of things that I recommend trying apart from the solution that has been presented the other 2 times (which usually works but not for everyone). Can you also post your PC specs to include your OS?

    1.  Run Windows update to ensure windows itself is up to date. 

    2.  Run the Windows installation error checker as directed here:  https://support.microsoft.com/en-us/kb/929833

    Run the System File Checker tool (SFC.exe)
     
    To do this, follow these steps:
    1. Open an elevated command prompt. To do this, do the following as your appropriate:
      Windows 8.1 or Windows 8
      Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
      A screenshot for this step.
      Windows 10, Windows 7, or Windows Vista
      To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
      A screenshot for this step.
    2. At the command prompt, type the following command, and then press ENTER:
      sfc /scannow
      A screenshot for this step.

      The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
      The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

      Note Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.
    3. After the process is finished, you may receive one of the following messages:
      • Windows Resource Protection did not find any integrity violations.

        This means that you do not have any missing or corrupted system files.
      • Windows Resource Protection could not perform the requested operation.

        To resolve this problem, perform the System File Checker scan in safe mode, and make sure that the PendingDeletes and PendingRenames folders exist under %WinDir%\WinSxS\Temp.
      • Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

        To view the detail information about the system file scan and restoration, go to How to view details of the System File Checker process.
      • Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

        To repair the corrupted files manually, view details of the System File Checker process to find the corrupted file, and then manually replace the corrupted file with a known good copy of the file.
    More information
     
    How to view details of the System File Checker process
    To view the details that included in the CBS.Log file, you can copy the information to the Sfcdetails.txt file by using the Findstr command, and then view the details in the Sfcdetails.txt. To do this, follow these steps:
    1. Open an elevated command prompt as described in the previous step 1.
    2. At the command prompt, type the following command, and then press ENTER: 
      findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
      Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.
    3. Open the Sfcdetails.txt file from your desktop.
    4. The Sfcdetails.txt file uses the following format:
      Date/Time SFC detail
      The following sample log file contains an entry for a file that could not be repaired: 
      2007-01-12 12:10:42, Info                  CSI    00000008 [SR] Cannot 
repair member file [l:34{17}]"Accessibility.dll" of Accessibility, Version = 
6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, 
VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type 
neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     
    How to manually replace a corrupted system file with a known good copy of the file
    After you determine which system file was corrupted and could not be repaired through the detail information in the Sfcdetails.txt file, find where the corrupted file located, and then manually replace the corrupted file with a known good copy of the file. To do this, follow these steps:

    Note You may be able to get a known good copy of the system file from another computer that is running the same version of Windows with your computer. You may perform a System File Checker process on that computer to make sure the system file that you intend to copy is a good copy.
    1. Take administrative ownership of the corrupted system file. To do this, at an elevated command prompt, copy and then paste (or type) the following command, and then press ENTER:
      takeown /f Path_And_File_Name
      Note The Path_And_File_Name placeholder represents the path and the file name of the corrupted file. For example, type takeown /f C:\windows\system32\jscript.dll. A screenshot for this step.
    2. Grant administrators full access to the corrupted system file. To do this, copy and paste (or type) the following command, and then press ENTER:
      icacls Path_And_File_Name /GRANT ADMINISTRATORS:F
      Note The Path_And_File_Name placeholder represents the path and the file name of the corrupted file. For example, type icacls C:\windows\system32\jscript.dll /grant administrators:F.A screenshot for this step.
    3. Replace the corrupted system file with a known good copy of the file. To do this, copy and paste (or type) the following command, and then press ENTER:
      Copy Source_File Destination
      Note The Source_File placeholder represents the path and file name of the known good copy of the file on your computer, and the Destination placeholder represents the path and file name of the corrupted file. For example, type copy E:\temp\jscript.dll C:\windows\system32\jscript.dll.
    3.  If those didn't solve the problem run Origin as an administrator by right clicking the Origin icon on your desktop and select "run as administrator" then right click the BF4 icon in your Origin games library and select repair.
     
    After each of these steps you may wish to try to play\install BF4 to see if your issue clears up.
  • Anonymous's avatar
    Anonymous
    9 years ago

    @ragnarok013 thanks for your time,

    @EA_Archi I did everything that ragnarok told me and lamentably it's still the same, I can not play.

    Forms part of EA ???

  • Anonymous's avatar
    Anonymous
    9 years ago
     
    27/5000
     
    :O I already did, 
    But it does not work
    , thanks. 😉
  • Anonymous's avatar
    Anonymous
    9 years ago

    I still have no solution, do not want to buy games, and none of the EA company is responsible.

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