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Anonymous's avatar
Anonymous
13 years ago
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Fed Up with the way users are allowed to act on Battlelog

I contacted EA shortly after bf3 was released about the way users were allowed to treat other users on battlelog, and here we are a year and a half later and this behavior is still continuing.  Batte...
  • Anonymous's avatar
    Anonymous
    13 years ago

    I concur with the Battelog behavior. I noticed moderators are getting a little better about it but like Ragnarok (Is that a reference to the Black Metal band?!) said, the amount of new posts are staggering!

    Really what is needed is an automatic system to address new posts. This is easily feasible with adequate system resources and performance. Simply parse out the text from new threads and new replies to check for keywords or characteristics such as:

    • Redundant strings (AKA Spam)
    • Redundant threads similar to recent threads (Include recent thread suggestions)
    • Keywords associated with violations (IE: Curse words, racist slang, etc...)
    • Define a reasonable character limit or logic to determine if certain keywords are used to allow the post if under the character limit
    • Either automatic action should be taken, the post is suspended until review, or the post is published but auto-notified to the moderator.
    • Reputation system to utilize user weights based on reporting accuracy and consistency to determine reports that take precedence or are even auto-approved.
    • Extend moderation abilities to reputable users.

    I'd be more than happy to assist with the development, logic, and/or testing of the suggestions above.

     

    As for the OP (falselion)...The lack of action on your reports and threads is a result of your own actions. A lot of websites (Including forums and what-not) with reporting features has a weight system to determine who gives accurate reports VS inaccurate or inconsistent reports. If all reports are 100% accurate and justified then additional reports would take precedence over reports made by others. Reputation overtime would also play a role. If these forums use a similar system then that further explains your specific situation.

    There forum thread examples you posted demonstrate this and is even acknowledged by EA:


    EA_AgentX wrote:

    Spamming the forum over and over about this isn't helping, FalseLion. 

    Rather than create numerous threads, report the violations you see (it can help when reporting you provide a quote of what the user said). 

    However, to be clear, we won't discuss any action taken on another user with you.


    The content of your reports, threads, titles, multiple identical threads, etc...not only violates the Forum Guidelines but also tarnishes your reputablility.

    Specific Forum Guideline violations:


    Forum Guidelines wrote:

    Be descriptive 
    Other users may have similar but different ideas or problems. The more information that is provided the more productive your post will be.

     

    Use the search feature 
    Duplicate content will be removed to promote the usefulness of this forum. Repeat reposting will result in a temporary ban.

     

    Do not post in all caps 
    If you do, your content will be removed and you will receive a temporary ban.

    Unwanted topics 
    Posts that contain the following elements, per the judgment of forum staff, are not permitted: 
    • Obscenity 
    • Sexism 
    • Racism 
    • Personal defamation 
    • Harassment 
    • Encouragement of illegal activity 
    • Spam - including "hooah" spamming ( Covered in more detail HERE  ) 
    • Repeat posting 
    • All-caps posts 
    • Flaming 
    • “Bumps” 
    • Advertising 
    • Political and religious discussion



     The official EA Terms of Services, specifically Rules of Conduct under Section 11, violations are listed below:


    EA TOS wrote:

    11. Rules of Conduct

     

    You may violate the Terms of Service if, as determined by EA in its sole discretion, you:

    • Post, transmit, promote, or distribute Content that is illegal.
    • Harass, threaten, embarrass, spam or do anything else to another player that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc. 
    • Organize, effectuate or participate in any activity, group, guild that is harmful, abusive, hateful, racially, ethnically, religiously or otherwise offensive, obscene, threatening, bullying, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, encourages conduct that would violate a law or in a reasonable person's view, objectionable and/or inappropriate.  Hate speech is not tolerated.
    • Use abusive, offensive, or defamatory screen names and/or personas.
    • Engage in disruptive behavior in chat areas, game areas, forums, or any other area or aspect of EA Services.  Disruptive behavior includes but is not limited to conduct which interferes with the normal flow of gameplay or dialogue within an EA Service. Disruptive behavior shall also include, but not be limited to, commercial postings, solicitations and advertisements. 
    • Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, "spamming" or flooding [posting repetitive text]. 
    • Impersonate another person (including celebrities), indicate falsely that you are an EA employee or a representative of EA, or attempt to mislead users by indicating that you represent EA or any of EA's partners or affiliates.
    • Attempt to get a password, account information, or other private information from anyone else on EA Services. 
    • Upload any software or Content that you do not own or have permission to freely distribute.
    • Violate any additional Rules of Conduct applicable to a specific EA Service that you are using.
    • Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items.
    • Upload files that contain a virus, worm, spyware, time bombs, corrupted data or other computer programs that may damage, interfere with or disrupt EA Services.
    • Post messages for any purpose other than personal communication, including advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities.
    • Improperly use in-game support or complaint buttons or make false reports to EA staff. 
    • Use or distribute unauthorized "auto" software programs, "macro" software programs or other "cheat utility" software program or applications.
    • Use any game hacking/altering/cheating software or tools.  
    • Modify or attempt to modify any file or any other part of the EA Service that EA does not specifically authorize you to modify.
    • Post or communicate any person's real-world personal information using an EA Service.
    • Attempt to interfere with, hack into or decipher any transmissions to or from the servers for an EA Service.
    • Use and communicate exploits and/or cheats.
    • Attempt to use EA Software on or through any service that is not controlled or authorized by Electronic Arts.  Any such use is at your own risk and may subject you to additional or different terms.  EA takes no responsibility for your use of EA Software on or through any service that is not controlled by Electronic Arts.
    • Interfere with the ability of others to enjoy playing an EA Service or take actions that interfere with or materially increase the cost to provide an EA Service for the enjoyment of all its users. 
    • Unless expressly authorized by EA, you may not sell, buy, trade or otherwise transfer your Account or any personal access to EA Services, Content or Entitlements, including by use of auction websites.
    • You may not conduct any activities that violate the laws of any jurisdiction including but not limited to copyright infringement, trademark infringement, defamation, invasion of privacy, identity theft, hacking, stalking, fraud and the distribution of counterfeit software.
    • Post or transmit unsolicited advertising, promotional materials or other forms of solicitation in-game or in the forums.
    • Abuse or exploit bugs, undocumented features, design errors or problems in the game.  
    • "Role–playing” is not an excuse for violating this or any other policy. 


    Specific EA Services may also post additional rules that apply to your conduct on those services.  

    You must also obey all federal, state, and local laws, regulations and rules that apply to your activities when you use EA Services.  EA reserves the right to terminate your Account and to prevent your use of any and all EA Services if your Account is used to engage in illegal activity or to violate this Terms of Service.  

    Unless otherwise specified, there is no requirement or expectation that EA will monitor or record any online activity on EA Services, including communications.  However, EA reserves the right to access and/or record any online activity on EA Services and you give EA your express consent to access and record your activities.  EA reserves the right to remove any content from any EA Service at EA's sole discretion.  EA has no liability for your or any third party's violation of this Agreement.

    If you encounter another user who is violating any of the Rules of Conduct, please report this activity to EA using the "Help" or "Report Abuse" functions in the relevant EA Service, if available, or contact Customer Support at help.ea.com


    Key thing to remember - Rather than identify just the problem/request identify the problem/request as well as some possible solutions (Example above in this reply). 

    I'll go ahead and make a Battelog request for the above mentioned. Thanks OP for shedding some light on this.

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