@Kamilus360 wrote:
I see i have linked my PSN account, but not Xbox.
You can only have one PSN ID and one Xbox Gamertag linked up to an EA account. If you're only seeing your PSN ID here is the situation you're in.
- You have two accounts. This is actually quite common because customers have been playing our games for over a decade now. Once you log into an EA game for the first time on a Gamertag/PSN ID that is new, it will prompt you for account creation. So it's likely that back in the day you played an EA game on your PSN ID and it prompted you for an email to register your account with. Then, one day you logged in with an Xbox Gamertag and used a DIFFERENT email when you registered the account.
- Wait a minute, I have two accounts? Here's how you can check.
- Go to Help.EA.com and login using the Xbox/Microsoft login button. Then click on Accounts at the top>Change Email. It will display your email there.
- If you login using your Xbox/Microsoft info and it prompts you to create an account make sure you use the same email for the EA account you have your PSN ID linked to.
- You haven't played an EA game on that Xbox Gamertag yet, so your account isn't linked.
Our Live-Support is able to assist in making account changes with you via live-chat or phone. I wanted to make sure we got this taken care of for you by offering Live-Support if the solutions here still aren't clearing up the process for you. Let us know if you have any questions.
