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Baden80017's avatar
4 years ago

Keeps disconnecting

I try to get on and sometimes it lets me play for about 5-10 mins then it disconnects. Sometimes it won’t even let me get on online. Just instantly offline and won’t connect. Always say can’t connect to the servers. I play on ps4. I know it’s not my wifi cause this is the only game I have a problem with. 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @Baden80017.

    Thanks for reaching out to us about this. If this just recently started happening, power cycling your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not

    Also, if it's at all possible, I would highly recommend you switch to a wired connection. It's a lot more stable than wireless. Disconnects and lag are very common when using a wireless connection.

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