Lost all progress in BF1 and BF4

I recently changed my email on my Microsoft account, and therefor had to make a new EA account. But both emails are linked to the same Microsoft account. Then I logged into the Xbox app on my PC in order to play these games via PC game pass (I already played a lot of these games on my Xbox). I figured my Xbox progress would carry over to my PC considering I was logged into the same Microsoft account, but it didn’t. So I thought, oh well. I launched BF1 on my Xbox and… all my progress was gone there too. I’m not sure if it had to do with 2 EA accounts with different emails being attached to the same Microsoft account, or the fact that I launched BF1 on PC game pass under the same Microsoft account that I use my Xbox with. A strange issue that I cannot find a solution for. I talked to an EA support representative in a chat, and they forwarded it to their game support team. They also told me to post here, and contact Microsoft support about the issue as well. If anyone has any tips I appreciate it.