Hi,I just want to know if you have any information about packet loss in game ? Since a month or so I can't play BF4 cause of packet loss. This is simply unplayable. The only way to play is to join a server with less that 20 people and sometimes I got packet loss anyways...For example, When I run the test in game in a 64 players conquest match, it tells me that I have a good ping (always below 30, depending on the server I am) but I got about 25 packet loss in and 3 to 10 packet loss out. This is simply unplayable. My movement are OK, but everyone else are jumping around like crazy. This is impossible to aim at someone or at a vehicle cause the are literally teleporting on the map. For information, this is not my ISP (they don't detect anything abnormal on my connection) and all my other online games are working well. I have a cable 10 connection and my computer is wired directly to the modem. So, the problem seems to be from the game and not from my computer. Also, many players are complaining about this on the forum but no answer have been posted yet... In my case, it was working fine in the beginning of December, but I can't play anymore since a month or so (maybe since the 20 December patch?)Any news? Any solution??Thanks. (and sorry if my English is bad. This is not my first language)

Thanks! I hope you'll have some good news for me soon. Can't play since more than a month because of that issue... ☹️Also, I know i'm not alone in this situation. It's gonna help many other people if you find a solution to this!

I'm still waiting..... nothing works for me. Can't play the game since December............

I created a video comparing packet loss on an empty server versus a full server. The summary is that packet loss jumps way up as other players join. This seems to be a server-side issue, not something to do with individual clients. The video is currently processing, but once it's done, you can watch it here: http://youtu.be/9Eg60J49gaQ

Okay thanks for your information. It is hard to say, could you tell us your modem hardware, internet card and ISP anyway? It would be great if you could perform an "UO trace" and send me these data in AHQ as a PM: http://help.ea.com/en/article/how-to-uo-trace/ This should help us to investigate your issue. Cheers Basti

Hi,Sorry for late answer. I forgot to activate the "email me when someone replies" so I didn't received any notification. My bad.So, here are my Spec :Modem : Motorola SB5101NCard : ASUS M5A99X Evo R2.0ISP : B2B2C inc. (Vidéotron Reseller)Router : D-Link DIR-615 (actually plugged, but nothing change if I unplug it and connect my computer directly to the modem)Also, here is the UO trace file you asked for : https://drive.google.com/file/d/0By12S36h54zYOW1qeWFpVTVqNkE/edit?usp=sharingThanks for your support!

Packet loss... Unplayable | EA Forums

14 Replies

Anonymous
12 years ago
Okay thanks for your information. It is hard to say, could you tell us your modem hardware, internet card and ISP anyway?

It would be great if you could perform an "UO trace" and send me these data in AHQ as a PM: http://help.ea.com/en/article/how-to-uo-trace/

This should help us to investigate your issue.

Cheers

Basti
Khaostar
12 years ago
Hi,
Sorry for late answer. I forgot to activate the "email me when someone replies" so I didn't received any notification. My bad.
So, here are my Spec :
Modem : Motorola SB5101N
Card : ASUS M5A99X Evo R2.0
ISP : B2B2C inc. (Vidéotron Reseller)
Router : D-Link DIR-615 (actually plugged, but nothing change if I unplug it and connect my computer directly to the modem)
Also, here is the UO trace file you asked for : https://drive.google.com/file/d/0By12S36h54zYOW1qeWFpVTVqNkE/edit?usp=sharing
Thanks for your support!
fausto412
12 years ago
So you sent the file, did they help you any?
Khaostar
12 years ago
Not yet.
Anonymous
12 years ago
Thanks for providing us your UO trace data. I will forward this to our experts and I keep you updated as soon as I know more.

Cheers

Basti
Khaostar
12 years ago
Thanks! I hope you'll have some good news for me soon. Can't play since more than a month because of that issue... ☹️
Also, I know i'm not alone in this situation. It's gonna help many other people if you find a solution to this!
krankes_etwas
Rising Rookie
12 years ago
I´ve exactly the same Problem ...
any solution ?

System:

Intel Xeon W3530 @3,8 Ghz (HT=off)
12 GB ECC
Geforce Titan Hydro copper

100 Mbit internet connection
Khaostar
12 years ago
I'm still waiting..... nothing works for me. Can't play the game since December............
Carbonic
Hero+
12 years ago
If your network card uses one of the Realtek chipsets on this webpage, please update your drivers from that webpage and tell me if it helps you 🙂

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

BF4 has been known be a little weird with these so thought it might be worth a shoot.
Khaostar
12 years ago
Finaly an helpful answer!
My card uses Realtek® 8111F chipset so it could applied to me. I'm definatly gonna give it a try.

I'm gonna try it tonight and give you some news. Thanks!