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Anonymous's avatar
Anonymous
10 years ago
Approved

PayPal Showing Wrong Total and Credit Card Cannot be Verified

Hi,

I am trying to but Battlefied 1 and Battlefield Hardline but I cannot because PayPal is showing the wrong total ($9.99) and my credit card from my only bank that I have been using for years cannot be verified. When I talked to the support chat, you are not going to believe it or maybe you will but it was a pretty bad experience. I am just not going to comment on that one and I don't want to chat again. I've been a life long BF player starting from 42 and I intend to play this one. Appreciate the help.

KaziQ

battlefield 4

8 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @KaziQTR

    If the credit card currently associated with your PayPal account cannot be verified then you will need to use another card or change your payment method to one of the other accepted types.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi,

    I am using PayPal for other payments also and those are going through without any problem. Also I am not using my credit card on PayPal. It's directly withdrawing from my bank account. I've tried using the both my debit card and credit card on Origin after PayPal failed and those failed also. Also I see no reason why PayPal would report a wrong total before the payment is finalized. 


    KaziQ

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @KaziQTR Are you trying to buy both at once? Try buying one at a time, like hardline first than BF1. Another thing you can try is since you have your bank linked, withdraw from your bank to your paypal balance and pay using your paypal balance instead (be sure you take out enough, you can always transfer back if you do too much or it doesn't work)

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi,

    How is that related to PayPal showing the wrong balance? I've tried both if you check my account's order history. I've tried buying both at once, one at a time (Hardline or BF 1) and tried using my credit card. I will call my bank this week sometime. I can also withdraw to my PayPal balance first but I don't think that'll solve the problem since the amount shown is wrong to begin with. 

    Thanks for the help.
    KaziQ

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @KaziQTR

    You say the total is wrong, what are you seeing and what are you expecting to see?

    An advisor may be able to give you more info as to why your payment is not going through.

    If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

    For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi Berry,


    With all due respect, did you bother to look at and understand the screenshots I posted in my original post? I expect the total to be the sum of Battlefield 1 and Battlefield Hardline which is 89.98 dollars without taxes. Not 9.99 as the screenshot shows.

    KaziQ

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @KaziQTR

    Are you able to play Hardline at this point? There seems to have been some progress on your purchase attempts and you should see the money be taken for BF1 approximately a week before release.

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